outside of work I love to fish , work in our yard I am a huge advocate of training and developing strategies for training new staff coming up to develop them or fast track them into great technicians
John Leake
Westchester,PA
Summary
Dynamic Operations/Sales Manager with a proven track record at H And H Heating and Air Conditioning, excelling in revenue generation and strategic sales planning. Skilled in cultivating strong partnerships and leading high-performing teams, I consistently exceeded sales targets while enhancing customer satisfaction through effective communication and tailored solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations/Sales Manager
H And H Heating and Air Conditioning
04.2018 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended industry events and conventions to expain sales opportunities.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
- Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
- Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
- Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed accounts to retain existing relationships and grow share of business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prepared sales presentations for clients showing success and credibility of products.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Facilitated business by implementing practical networking techniques.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
Education
High School Diploma -
Interboro High School
Prospect Park, PASkills
- Effective communication skills
- Sales team leadership
- Effective team leadership
- Goal development and assessment
- Cultivating strong partnerships
- Sales team development
- Team leadership
- Performance tracking and analysis
- Employee engagement strategies
- Clear and concise communication
- In-depth product understanding
- Sales proficiency
- Persuasive sales presentations
- Customer relationship development
- Strategic sales planning
- Effective strategic planning
- Enthusiastic attitude
- Revenue generation expertise
- Sales strategy development
- Strategic sales planning
- Sales metrics monitoring
- Sales operations management
- Strategic goal setting
- Sales process optimization
- Client account management
- Sales strategy development
- Interpersonal relationship building
- Sales performance coaching
- Sales performance reporting
- Business growth strategy
- Critical thinker in problem resolution
- Employee performance evaluation
- Customer-focused solution development
- Skilled in persuasive negotiation
- Enhances sales team performance
- Customer acquisition strategies
- Inventory management
- Business growth planning
- Effective decision-making
- Effective business planning
- Competitive landscape evaluation
- Brand development strategies
- Strategic marketing planning
- Client acquisition skills
- Territory performance optimization
- Territory performance optimization
- Results-driven mindset
- Ongoing enhancement initiatives
- Experience with Salesforce
- Contract evaluation
- Operational management
- Solution-oriented sales techniques
- Vendor coordination expertise
- Sales event promotion
- Accurate revenue estimation
- Team leadership
- Client relationship management
- Profit enhancement strategies
- Proposal project management
- Risk reduction techniques
- Pipeline workflow coordination
- Diverse industry connections
- Proficient in social media management
Accomplishments
I have been doing heating and air conditioning for over thirty years , started as an apprentice ,have done literally all positions throughout my career. From owning operating and running my own company .But have done all aspects from procurement with vendors for company benefits .But with that said I have also done ,
Including sheet metal fabrication and sheet metal fabrication teaching/instructing.
Installation of all types of systems and designs for installations . Spear headed install boot camps , done service work and became a very successful selling tech which lead me to my sales career . I worked for very few different companies in my career this is due to the substantial growth in the companies I've been involved with working with .At one point was directly responsible for twenty install crews .In my current role we area growing company I am the operations and sales manager directly responsible for the daily operation's and sales team . Oversee all management of technicians and comfort advisors . Also directly answer to ownership and reporting . Keep up customer relations and help with all aspects of training for the team .
Certification
Epa certifications
Mitsubishi VRF cert.
Lochinvar Boiler
Weil McLain Boilers
Interests
Timeline
Operations/Sales Manager
H And H Heating and Air Conditioning
04.2018 - Current
High School Diploma -
Interboro High School
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