John Lebron
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
Work History
Core Winder Lead
Reynolds Consumer Products Inc.
04.2016 - Current
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks
- Maintained a clean and organized work area, promoting an efficient and safe working environment.
- Assisted with equipment upgrades or replacements by providing input from a winder operator''s perspective.
- Performed quality assurance tests on glue for conformance with specifications
- Troubleshoot machinery (winder, snorkel, etc.)
- File end of shift reports
- Relieve operators for break
- Follows company safety and GMP policies
Plant Operator
Bostik Inc.
05.2014 - 04.2016
- Control, operate, and maintain machinery
- Monitor and inspect oil and resin levels
- Maintain production and work records
- Followed plant safety procedures, rules, and regulations.
- Adjusted and maintained plant equipment for safety and performance.
Plant Operator
Thatcher Chemical
08.2012 - 03.2014
- Followed plant safety procedures, rules, and regulations.
- Adjusted and maintained plant equipment for safety and performance.
- Performed minor mechanical work and routine equipment maintenance.
- Reduced downtime by quickly identifying and resolving equipment malfunctions or failures.
- Exceeded quality control standards by maintaining strict attention to detail during production processes and final product testing.
- Adjusted pumping systems, chemical feeders, auxiliary equipment, control systems storage tank levels and pump stations indicators.
- Conducted safety inspections and followed safety rules and procedures.
Customer Service Representative
Convergys
02.2012 - 09.2012
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Volusia County Hispanic Association
11.2009 - 06.2012
- Respond to direct inquiries from public via inbound and outbound phone calls as well as in person in regards to sponsorships, programs and upcoming events
- Direct callers to various agencies throughout Central Florida
- Participate in outbound campaigns in efforts of reaching out to new and existing sponsors and raise awareness of upcoming events in the community
- Responsible for responding to online requests and inquiries
- Participate and oversee event daily tasks.
Laser Operator
IBP
06.2011 - 12.2011
- Optimized workflow by effectively organizing raw materials, finished products, and workspaces.
- Uploaded proper program from machine control and established optimal laser cutting conditions.
- Reduced material waste through accurate programming of laser cutting parameters for each job order.
- Maintained an organized inventory of consumables needed for laser operations, reducing order lead times.
- Increased overall product quality by conducting regular machine maintenance and calibration checks.
- Documented labor hours, supplies used and work completed in computer data collection system.
- Conducted routine inspections of workpieces before and after cutting process ensuring adherence to client specifications throughout the entire project lifecycle.
- Ensured safety compliance by adhering to established guidelines and wearing appropriate protective gear at all times during operation.
Education
Stone Coast Academy
Deltona, FL01.2011
Skills
- Leadership Qualities
- Machine Operation
- Safety Procedures
- Production line understanding
- Problem-Solving
- Time Management
- Teamwork and Collaboration
- Attention to Detail
- Organizational Skills
- Customer Service
References
References provided upon request.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Core Winder Lead
Reynolds Consumer Products Inc.
04.2016 - Current
Plant Operator
Bostik Inc.
05.2014 - 04.2016
Plant Operator
Thatcher Chemical
08.2012 - 03.2014
Customer Service Representative
Convergys
02.2012 - 09.2012
Laser Operator
IBP
06.2011 - 12.2011
Customer Service Representative
Volusia County Hispanic Association
11.2009 - 06.2012
Stone Coast Academy
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