JOHN LEE
Fullerton,CA
Summary
Current Pre-Veterinary Student at the University of Arizona with a diverse background in professional settings, including insurance and dental offices. Equipped with a wide range of skills and eager to apply them for future careers. Strong communication abilities, attention to detail, and effective teamwork skills developed through these experiences. Excited to contribute meaningfully in the field of veterinary medicine.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE
Ana Kid's Fashion
01.2019 - 12.2023
- Worked in parents stall in a swap meet selling baptism and communion dress/suits
- Provided excellent customer service through communication and interpersonal skills.
- Managed customer service inquiries and complaints for customer satisfaction.
- Provided customers with reliable, enthusiastic and personalized customer service.
DENTAL ASSISTANT/FRONT DESK
E-Sarang Dentistry
03.2022 - 01.2023
- Answered phone calls
- Scheduled patients
- Managed insurance work
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared patient x-rays and images for dentist review.
- Explained treatment procedures and instructed patients on home care guidelines.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Documented patient dental health information and medical history for future reference.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
FRONT OFFICE RECEPTIONIST
Uniti Insurance
01.2020 - 01.2022
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained clean reception area to promote positive, professional environment for clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Organized, maintained and updated information in computer databases.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
VETERINARY SCIENCE -
University of Arizona
Tucson, AZ12.2024
Skills
- Office Work
- Organized
- Fast Adaptability
- Customer service and assistance
- Instrument preparation
- Clinical support
- Appointment confirmation
- Data confidentiality
Timeline
DENTAL ASSISTANT/FRONT DESK
E-Sarang Dentistry
03.2022 - 01.2023
FRONT OFFICE RECEPTIONIST
Uniti Insurance
01.2020 - 01.2022
CUSTOMER SERVICE
Ana Kid's Fashion
01.2019 - 12.2023
VETERINARY SCIENCE -
University of Arizona
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