John Lee
San Marino,CA
Summary
A retail Area Manager with seven years of experience specializing in P&L management, operations management, customer service, and Inventory management. A proven track record of leading high-performance teams and driving operational excellence.
Overview
7
7
years of professional experience
Work History
Area Manager
Uniqlo
02.2023 - 12.2024
- Oversee operations for 4 retail store across a high-sales volume area, manage annual P&L valued at $20M, and identify opportunities to improve sales volume by 10% by implement inventory optimization initiatives
- Implement new merchandising strategies tailored to local customer demographics, driving a 5% increase in sales
- Lead a team of 6 store manager and 8 assistant store managers overseeing 300+ personnel across the area, provide coaching and training on operating procedures, customer service standards, and leadership
Store Manager
Uniqlo
02.2020 - 01.2023
- Directed operation for stores generating $15M to $30M in annul sales
- Motivate, develop and manage a team of 50 to 150 members to continuously enhance team performance
- Form up ideal shop floors in accordance with individual store’s characteristic and merchandising requirements
- Develop and manage the store P&L and budgets to maximize operating profit
Assistant Store Manager
Uniqlo
02.2019 - 01.2020
- Support the Store Manager with managing all operational aspects of the store to maximize business performance of sales and profitability
- Ensure customer satisfaction through daily monitoring of shop floor standards and prioritizing actions of the team to address issues identified
- Work closely with all team members and offering support when needed to form a united high performing and engaged team
Supervisor
Uniqlo
12.2017 - 01.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Evaluated staff performance and provided coaching to address inefficiencies
- Assist with special projects as assigned by upper management
Education
Bachelor of Arts - Statistics
University of California, Berkeley
Berkeley, CA01-2017
Skills
- Multi-Unit Management
- Team Development
- Inventory Optimization
- Customer Service Strategies
- Operational Efficiency
Timeline
Area Manager
Uniqlo
02.2023 - 12.2024
Store Manager
Uniqlo
02.2020 - 01.2023
Assistant Store Manager
Uniqlo
02.2019 - 01.2020
Supervisor
Uniqlo
12.2017 - 01.2019
Bachelor of Arts - Statistics
University of California, Berkeley
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