John Leese
Hillsboro,OR
Summary
Conscientious professional with expertise in account management and customer care. Effective public speaker known for meeting demanding schedules. Considered valuable asset to any team. Dedicated professional successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations. Expert salesperson. Hardworking account manager with several years of solid experience working directly with clients to service accounts. Expert at communication. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
34
34
years of professional experience
Work History
Operations Training Specialist
Oregon State Lottery
Salem, OR
07.2010 - Current
- Developed and implemented comprehensive training programs for Lottery Retailers and OSL Staff.
- Provided technical support during onsite retailer training.
- Resolved customer service issues in a timely manner.
- Built sustainable relationships with customers through open communication.
- Followed up on customer inquiries not immediately resolved.
- Provide fill-in service when the opportunity arises, as field fill. Managing retailer accounts with in-person visits.
Business Support, Customer Care and Sales Trainer
T-Mobile USA
Salem, OR
03.2000 - 07.2010
- Designed and developed training materials for new employees in business care, customer care, and sales in the organization.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Handled customer inquiries and complaints in a timely manner, escalating issues as needed.
- Assisted business accounts with financial tasks, such as invoicing, accounts receivable and payable, and budgeting.
- Prepared reports on sales figures, inventory levels, and customer feedback, and provided them to accounts when required.
Owner Operator
Chem Dry Carpet Cleaning
Sacramento, CA
06.1994 - 09.1997
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Maintained in-person relationships with all accounts, vendors, and suppliers in order to maintain favorable connections.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
Account Manager
Coverall Cleaning Concepts
Sacramento, CA
09.1990 - 05.1994
- Developed and maintained relationships in a consultative manner with key accounts to ensure customer satisfaction.
- Analyzed client data and identified opportunities for growth.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
Education
Some College (No Degree) -
American River Collage
Sacramento, CASkills
- Effective Communication
- Customer Satisfaction
- Vendor Management
- Documentation And Reporting
- Upselling
- Networking skills
- Excellent negotiating tactics
- Sales Techniques
- Customer rapport
- Relationship Building
- Data-driven decision-making
- Client Development
Accomplishments
- High standard of ethics award from Chem Dry Carpet Cleaning
- Peak Achievement award from T-Mobile USA
Timeline
Operations Training Specialist
Oregon State Lottery
07.2010 - Current
Business Support, Customer Care and Sales Trainer
T-Mobile USA
03.2000 - 07.2010
Owner Operator
Chem Dry Carpet Cleaning
06.1994 - 09.1997
Account Manager
Coverall Cleaning Concepts
09.1990 - 05.1994
Some College (No Degree) -
American River Collage
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