John Leneave
Conroe,TX
Summary
Dynamic leader with a proven track record at Christian Brothers Automotive, adept in sales leadership and staff leadership. Excelled in enhancing brand awareness and vendor relationships, achieving significant targets through strategic KPI monitoring and team development. Skilled in fostering high-performing teams and implementing technology upgrades for operational efficiency.
Overview
17
17
years of professional experience
Work History
Store Director
Christian Brothers Automotive
07.2024 - 12.2024
- Oversaw all aspects of the day to day store operations, including and not limited to Sales, Estimating and Guest Relations
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
- Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
- Led a team of employees in daily tasks, providing ongoing training and mentoring for their professional growth.
- Established clear communication channels between departments within the store to facilitate smooth day-to-day operations.
General Manager of Operations
Christian Brothers Automotive
05.2008 - 06.2024
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Trained, coached and mentored staff to support smooth adoption of new programs.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Education
Bachelor of Arts - Criminal Justice
Murray State University
Murray, KY05-1980
Skills
- Sales leadership
- Staff leadership
- Vendor relationship development
- Sales expertise
- Order management
- Brand awareness
- Development of Processes
Timeline
Store Director
Christian Brothers Automotive
07.2024 - 12.2024
General Manager of Operations
Christian Brothers Automotive
05.2008 - 06.2024
Bachelor of Arts - Criminal Justice
Murray State University
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