Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Lewis

Automotive Service Writer
Germantown,OH

Summary

Competent manager driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Overview

7
7
years of professional experience

Work History

Automotive Service Writer

Charlies A-1
Germantown, United States
02.2021 - Current
  • Greeted and registered customers requiring service and directed automobiles to service garage.
  • Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
  • Answered service department phone and responded promptly to questions and messages.
  • Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
  • Verified warranty plans and coverage and uncovered hidden warranties.
  • Implemented routine scheduled maintenance programs for established customers.
  • Advised management members on customer issues or mechanical repair problems.
  • Provided customers with estimation of repair costs and reasonable timeline for completion of service.
  • Used All Data computer system to enter customer information, create service records, order parts and develop cost estimations.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Logged work orders and change orders into All Data database to track job status.
  • Consulted with customers to assess service requirements and produce accurate orders.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Gathered information through research and vendor inquiries to provide job estimates.
  • Resolved issues by coordinating with Service Technicians and Customers.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Provided job status reports to promote quick and accurate service.

Store Manager

Oreilly Auto Parts
West Carrollton , OH
11.2013 - 11.2019
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.

Education

Associate of Applied Science - Classic Car Restoration

Ohio Technical College
Cleveland, OH
02.2015

Course Completion Certificates - Autobody Repair

Miami Valley Career Technology Center
Clayton, OH
03.2013

High School Diploma -

Maimisburg Highschool
Miamisburg, OH
03.2013

Skills

  • Customer Account Management
  • Estimating Repair Cost
  • Customer Retention Strategies
  • POS Systems and Ordering Platforms
  • Special Requests
  • Upselling Products and Services
  • Understanding Customer Needs
  • Client Communication
  • Order and Refund Processing
  • Accurate Estimates
  • Calm and Professional Under Pressure
  • Warranty Processing
  • Budget Management
  • Productivity Standards
  • Establishing and Maintaining Customer Relationships
  • Diagnostic Procedures
  • Complex Product Knowledge
  • Inventory Control Processes

Timeline

Automotive Service Writer

Charlies A-1
02.2021 - Current

Store Manager

Oreilly Auto Parts
11.2013 - 11.2019

Associate of Applied Science - Classic Car Restoration

Ohio Technical College

Course Completion Certificates - Autobody Repair

Miami Valley Career Technology Center

High School Diploma -

Maimisburg Highschool

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John LewisAutomotive Service Writer