John Lewis
Portland,United States
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Supervisor Transportation Security Officer
Transportation Security Administration
Portland, United States
05.2012 - Current
- Perform timekeeping duties; office automation work requiring the use of software applications, such as spreadsheets, database, word processing, desktop publishing, and graphics applications, while using various types of computer equipment
- Preparing correspondence, technical documents, graphs, charts, forms, and other office supporting materials to ensure correct spelling, punctuation, grammar, and proper format
- Write and record daily incident reports on potential threats made at the security screening checkpoints
- Process and maintain reports in the PMIS (Personal Management Information System) to track of all incidents
- Create travel arrangements using the Federal travel site Concur, to create travel orders for employees
- Direct the work of assigned team members
- Set priorities, assign tasks, monitor and evaluate officers’ performance on a day-to-day basis; coach and continually develop employee capabilities; recommend a variety of human resources actions such as promotions, reassignments, awards, and corrective disciplinary actions, as appropriate
- Conduct and supervise employees in performing pre-board security screening of persons and their carry-on baggage
- Oversee screening checkpoints on a day-to-day basis to include implementing security screening procedures, equipment, and personnel; rotate personnel and maintain logs
- Prepare various types of communications such as daily briefings, checkpoint logs, reports, and documents
- Utilize computer hardware and software to create documents, report information in correct format, and analyze information as needed from ishare sites, daily audits, and AIMS (Airport Management Systems) reports
- Maintain administrative records, on screening officers and making recommendations on how to address data anomalies
- Researching applicable policies, procedures, and guidelines impacting specific compliance programs, and providing recommendations regarding behavioral cases and assignments
- Encourage creative tension and differences of opinions within the team and the traveling public
- Anticipate and take steps to prevent counter-productive confrontations; manage and resolve conflicts and disagreements in a constructive manner with all officers, passengers, and stakeholders
- Monitor and observe passenger and officer encounters to facilitate development of tactical communication and critical thinking
- Adapt to constant changing situations and volume of passenger flow
Education
Associates Degree - Associates Criminal Justice
Portland Community College
01.2008
Skills
- Department organization
- Business administration
- Employee development
- Conflict resolution
- Coaching and mentoring
- Risk management
References
- Christina Ngo, Financial management analyst, 971-235-6242, Christinagattman@hotmail.com
- Hamish Hinton, Transportation Security manager, 503-201-4563, Hamish.hinton@tsa.dhs.gov
- Natalie Galofteanu, Transportation security Manager, 503-560-8205, natalie.galofteanu@tsa.dhs.gov
Timeline
Supervisor Transportation Security Officer
Transportation Security Administration
05.2012 - Current
Associates Degree - Associates Criminal Justice
Portland Community College
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