Summary
Overview
Work History
Education
Skills
Timeline
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JOHN LIAROS

East Amherst,New York

Summary

Dynamic professional with a strong work ethic and a proven track record at Key Bank, enhancing customer satisfaction through creative solutions and effective problem-solving. Skilled in compliance monitoring and team collaboration, I excel in delivering tailored solutions that improve client retention and streamline operations, fostering a positive work environment.

Overview

13
13
years of professional experience

Work History

Sr Service Specialist

Key Bank
08.2020 - Current
  • Enhanced customer satisfaction by resolving complex service issues promptly and effectively.
  • Championed internal collaboration efforts, fostering a positive work environment conducive to innovation and teamwork among colleagues.
  • Delivered exceptional customer experiences through proactive communication and efficient problem-solving techniques.
  • Improved client retention rates by addressing concerns promptly and providing tailored solutions to meet their unique needs.

Kitchen Manager

Olive Branch
05.2019 - 07.2020
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.

Supervisor of Operations

Iqor
02.2014 - 05.2018
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.

Collector

Nco Financial
04.2012 - 02.2014
  • Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
  • Streamlined debt collection processes for increased efficiency in the workplace.

Education

Associate of Science - Drafting Technology

ITT Technical Institute
Getzville, NY
05-2000

Skills

  • Creative solutions
  • Compliance monitoring
  • Performance analysis
  • Strong work ethic
  • Customer service
  • Attention to detail
  • Listening skills
  • Multitasking and organization
  • Computer skills
  • Handling customer complaints
  • Team collaboration

Timeline

Sr Service Specialist

Key Bank
08.2020 - Current

Kitchen Manager

Olive Branch
05.2019 - 07.2020

Supervisor of Operations

Iqor
02.2014 - 05.2018

Collector

Nco Financial
04.2012 - 02.2014

Associate of Science - Drafting Technology

ITT Technical Institute

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