Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Lister

Nampa,ID

Summary

Results-driven Operations Manager with a strong focus on optimizing processes, reducing costs, and enhancing productivity. Seeking to leverage leadership, strategic planning, and problem-solving skills to drive operational excellence and support business growth


Overview

16
16
years of professional experience

Work History

Franchise Business Consultant

Papa Murphy's International
09.2019 - 03.2025

1. Franchise Support & Coaching
o Serve as the primary liaison between Papa Murphy’s corporate and franchise owners.
o Provide ongoing guidance and support to improve operations, profitability, and customer satisfaction.
2. Operational Excellence
Conduct regular store visits and performance assessments.
o Ensure compliance with brand standards, health and safety regulations, and operating procedures.
3. Business Performance Analysis
o Analyze store financials and key performance indicators (KPIs) (e.g., sales, labor, food costs) to identify areas for improvement.
o Assist franchisees in developing action plans to achieve their business objectives.
4. Training & Development
Facilitate training and development initiatives for franchise owners and store teams to enhance their skills and capabilities.
o Support onboarding new franchises and implementation of new programs or systems.
5. Marketing & Brand Execution
o Guide local store marketing efforts and ensure alignment with corporate campaigns.
o Assist in implementing promotions and tracking their effectiveness.
6. Strategic Planning & Growth
: Assist franchisees with growth planning, including new store openings, remodels, or territory development.
o Identify opportunities to improve market presence and brand performance.
7. Relationship Management
Build strong, trust-based relationships with franchise operators to encourage collaboration and adherence to brand values.
o Act as an advocate for franchisees while upholding corporate objectives.

Area Director of Operations

Papa Murphy's Company Stores
02.2009 - 09.2019

1. Operational Oversight
o Manage daily operations across multiple Papa Murphy’s locations to ensure consistency and high performance.
o Monitor and ensure compliance with company policies, food safety standards, and operational procedures.
2. Team Leadership & Development
o Hire, train, coach, and evaluate General Managers and store teams.
o Foster a culture of accountability, growth, and exceptional customer service.
3. Financial Management
o Analyze financial reports to track performance, control costs, and meet profit targets.
o Drive sales initiatives and identify opportunities for revenue growth.
4. Customer Experience
o Ensure outstanding service quality and address customer feedback or concerns.
o Implement strategies to improve customer satisfaction and loyalty.
5. Strategic Planning & Execution
o Set performance goals and develop operational plans to meet regional objectives.
o Launch new programs or initiatives from corporate leadership and track results.
6. Brand Standards & Compliance
o Maintain brand consistency across all locations in terms of appearance, product quality, and service delivery.
o Conduct regular store visits and audits to ensure adherence to standards.
7. Cross-functional Collaboration
o Collaborate closely with corporate leadership and support departments, including HR, Marketing, and Training.
o Provide feedback from the field to influence broader company strategy.

Education

No Degree - Business Administration And Management

Eastern Oregon University
La Grande

High School Diploma -

Nampa High School
Nampa, ID
05-2001

Skills

    Operational & Business Management
  • Multi-unit Operations Oversight
  • P&L Management
  • Strategic Planning
  • Inventory Control
  • Budgeting & Cost Control
  • Labor Management
  • Leadership & Development
  • Team Leadership
  • Franchisee Relations
  • Staff Training & Development
  • Performance Coaching
  • Conflict Resolution
  • Cross-functional Collaboration
  • Customer & Brand Experience
  • Customer Service Excellence
  • Guest Satisfaction Strategies
  • Brand Standard Compliance
  • Quality Assurance
  • Store Auditing
  • Analytical & Technical
  • Data-Driven Decision Making
  • KPI Monitoring & Reporting
  • Financial Analysis
  • Microsoft Office Suite (Excel, PowerPoint)
  • POS & Back-of-House Systems
  • Operational Audits
  • Marketing & Growth
  • Local Store Marketing
  • Sales Growth Strategies
  • New Store Openings
  • Market Penetration Strategy

Timeline

Franchise Business Consultant

Papa Murphy's International
09.2019 - 03.2025

Area Director of Operations

Papa Murphy's Company Stores
02.2009 - 09.2019

No Degree - Business Administration And Management

Eastern Oregon University

High School Diploma -

Nampa High School
John Lister