John Little
Elkhart,IN
Summary
Dynamic Delivery Manager with extensive experience in logistics coordination and cost analysis at Ultimate Toys. Recognized for optimizing shipping practices and effectively addressing customer complaints, resulting in improved client satisfaction. Exceptional communication skills and a strong commitment to safety drive timely deliveries and operational excellence in transportation management.
Overview
23
23
years of professional experience
Work History
Delivery Manager
Ultimate Toys
Elkhart, IN
10.2023 - Current
- Delivered shipments promptly to maintain effective customer relationships and bolster future business opportunities.
- Analyzed various aspects of corporate logistics to determine the most cost-effective or efficient means of transporting units.
- Shipping damage resolution between the customer and the carrier.
- Developed and maintained relationships with external stakeholders to ensure smooth delivery.
- Established transportation cost standards and economical shipping practices.
Transport Driver
Mapletree Transportation
Elkhart, IN
05.2017 - 10.2023
- Worked well with dispatchers to communicate route and schedule changes.
- Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Confirmed customer signatures upon completion of deliveries.
- Maintained accurate records of deliveries, pickups, and mileage logs.
- Maintained safe driving habits to protect property and general public on roadways.
Transport Driver
R.V. Transport, Inc.
Topeka, IN
06.2010 - 05.2017
- Obtained signatures needed to complete and process paperwork.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Maintained safe driving habits to protect property and general public on roadways.
- Recorded expenses and maintained receipts.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Electrician
Keystone RV
Goshen, IN
05.2004 - 06.2010
- Tested entire electrical assembly for performance levels and safety concerns.
- Connected wires to circuit breakers, transformers, or other components.
- Planned layout and installation of wiring and fixtures based on project specifications and building codes.
- Reviewed blueprints to determine electrical component and wiring locations.
- Identified problems with electrical systems by observing operation, listening for problems and using test equipment such as multi-meters.
Electrical Supervisor
Potomac RV
Elkhart, IN
09.2002 - 05.2004
- Trained new employees in safe practices when working with electricity and hazardous materials.
- Delegated duties to employees based on skillset.
- Kept production team moving forward for progress in daily site operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Tracked employee performance, preventative maintenance, and safety regulations
Education
GED -
Homeschooled
Bristol05-2000
Skills
- Logistics coordination
- Cost analysis
- Communication skills
- Cost estimation
- Vehicle inspections
- Delivery management
- Customer complaint handling
- Transportation management systems
Timeline
Delivery Manager
Ultimate Toys
10.2023 - Current
Transport Driver
Mapletree Transportation
05.2017 - 10.2023
Transport Driver
R.V. Transport, Inc.
06.2010 - 05.2017
Electrician
Keystone RV
05.2004 - 06.2010
Electrical Supervisor
Potomac RV
09.2002 - 05.2004
GED -
Homeschooled
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