John Livers
Hagerstown,MD
Summary
Seasoned Regional Manager adept at capitalizing on available opportunities in MD, DC and VA. Expert in strategic planning, program oversight and change management. Ready to apply 28 years of retail experience to a dynamic new role.
Overview
27
27
years of professional experience
Work History
Region Manager
The UPS Store
Columbia, MD
01.2016 - Current
- Supervise 5 Area managers for 115 stores
- Implemented marketing strategies which resulted in 12% growth of customer base.
- Improved Franchisee performance with additional business training
- Developed new process for employee evaluation which resulted in marked performance improvements.
- Opened 15 new stores in the past four years
- Interviewed, hired, and trained support staff for the MD/DC area
- Worked with internal team members to accomplish regulatory goals and achieve full compliance with all products.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Region Manager
Family Dollar Stores Inc
Charlotte, NC
01.2011 - 11.2015
- Supervised 5 district managers in the MD/Dc area
- Managed 50 - 150 stores in the MD/Dc areas
- Met or exceeded sales, cost, and expense control objectives
- Opened or relocated 18 stores
- Developed new process for employee evaluation which resulted in marked performance improvements.
- Reduced inventory loss by 5% over 4 years
- Hired, and trained regional staff of 2 human resources managers and 2 loss prevention managers
District Manager
Rite Aid Corp
Camp Hill, PA
09.2007 - 11.2010
- Generated $55 million in annual sales.
- Increased customer satisfaction scores by 12%.
- Created various selling and merchandising programs impacting bottom line performance.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Incorporated suggested changes to layouts and promotions to drive sales.
- Hired and trained 55 of staff.
- Exceeded company objectives with 18% over budget.
District Manager
CVS Health Corporation
Woonsocket, RI
09.1994 - 09.2007
- Generated $95 million in annual sales.
- Created various selling and merchandising programs impacting bottom line performance.
- Improved operational standards, personnel moves, and merchandising strategies.
- Hired and led 55 managers and supervisors for the organization.
- Supervised three districts in Frederick MD, Baltimore, and Washington DC
- Met or exceeded sales, cost, and expense control objectives
- Trained, coached and mentored staff to ensure smooth transition for the Revco acquisition
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Maintained store standards with a hands-on management style.
Education
Bachelor of Arts - Secondary Education
Shepherd College
Shepherdstown, WV1985
Skills
- Team leadership
- Staff development
- 28 years of Multi-Unit experience
- 32 years market experience in the MD/Dc/Va areas
- Recruitment
- Coaching and mentoring
- Customer service-oriented
- Strategic planning
- Business development
- Financial management
- Problem resolution
Timeline
Region Manager
The UPS Store
01.2016 - Current
Region Manager
Family Dollar Stores Inc
01.2011 - 11.2015
District Manager
Rite Aid Corp
09.2007 - 11.2010
District Manager
CVS Health Corporation
09.1994 - 09.2007
Bachelor of Arts - Secondary Education
Shepherd College
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