John Lohmeyer
Stafford,VA
Summary
Accomplished relationship manager and business line leader with a proven track record of developing tailored solutions for diverse company and partner agency needs. Skilled collaborator and attentive communicator adept at fostering success within sales teams. Extensive experience in federal service and private industry, including managing commercial motor vehicle safety and compliance programs. Recognized for guiding teams, overseeing complex projects, and achieving strategic objectives while maintaining high standards and aligning efforts with organizational goals. Known for collaborative approach and unwavering commitment to excellence.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Chief, State Programs Division
Federal Motor Carrier Safety Administration
07.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
Lead Transportation Specialist
Federal Motor Carrier Safety Administration
05.2021 - 07.2023
- Serves as Team lead to execute the mission of the State Programs Division
- Assisted Division Chief with the day-to-day management of the State Programs Division
- Provide guidance for the team in the planning, development, and national implementation of the Motor Carrier Safety Assistance Program (MCSAP) formula grant, the High Priority (HP) Program discretionary grant, and the Enforcement Training & Support (ETS) discretionary grant
- Provide guidance for the team in the technical support and policy and programmatic direction to States, local agencies, US Territories, and other organizations on MCSAP and HP grants
- Provide guidance in the implementation of and development of new initiatives in the Performance and Registration Information Systems Management (PRISM)
- Provide guidance for the team in the planning, development, and updating of the electronic Commercial Vehicle Safety Plan (eCVSP) tool
- Work with the team to develop the annual MSCAP Planning memo that provides our stakeholders guidance on FMCSA safety priorities.
- In June 2022 I was recognized as the first “Titan For Technology” by the CTO for my leadership and significant contributions to the development of SafeSpect.
- In April 2023 the SafeSpect team and I received the Administrators Superior Achievement Award for the team’s efforts and contributions to the development and implementation of SafeSpect.
- As the Business and Product owner of SafeSpect, the SafeSpect team was recognized by Foundry’s CIO for a 2023 CIO 100 award.
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
Program Specialist
Federal Motor Carrier Safety Administration
02.2021 - 05.2021
- Deliver FMCSA programs to Members of Congress, headquarters and field office staff, other Federal agencies, State and Provincial agencies, foreign governments, industry, safety groups, and the general public
- Execute Governments policies, directives, and other regulatory guidance established by the President, Congress, and the Office of Management and Budget, as pertains to the assignment and maintenance of motor carrier safety.
- Deliver Motor Carrier policies and programs to manage major transportation program efforts.
- Detail assisting the Crash Preventability Determination Program, investigating claims submitted through DataQ’s to determine crash preventability.
- Detail assisting the Household Goods division investigating consumer hostage load complaints.
- Investigated hostage load complaints, compiled evidence along with division, and referred cases to OIG for further investigation and prosecution.
- Investigated and responded to congressional inquiries.
Director Residential Sales and Agency Relations
Hilldrup Companies
03.2010 - 02.2021
- Manage 16 sales specialists, with 10 support staff, that generate and service over $20,000,000+ in sales annually.
- Developed operational plans to service over 2000 customers, shipping over 17,000,000 lbs. of household goods over 2,300,000 miles in 2019.
- Manage 15 support staff to service $20,000,000+ in van line agent partner business.
- Facilitated a 300% increase in residential sales over 8 years.
- Doubled market share in all markets through relationship management with nearly 500 agent partners over 8 years.
- Conduct field visits and meet agent partners for business development.
- Liaise with van line agents building strategic relationships to service customers throughout the US.
- Develop accurate sales forecasts by analyzing sales feedback and write reports for senior leadership.
- Extensive experience developing reports with Microsoft Office products.
- Generate bar graphs, trend lines, and pie charts to represent sales data.
- Assess each location's individual and team performances, analyzing data trends to determine the best methods to improve sales results.
- Monitor customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Use a SWOT analysis to develop strategic business plans presented to the CEO, CFO, Executive Management Team, and the Board of Directors.
- In 2013, founded and lead an agency executive leadership group to share best practices and influence van line policy.
- Interact directly with internal team members and external customers to resolve complex issues.
- Evaluate and implement new technologies to improve efficiency, safety, and customer experience.
- Worked with operations staff to develop a strategy to implement 100% ELD use nearly 1 year before the requirement.
- Work with operations staff and executive management to develop safety programs to ensure carrier safety and identify CMV drivers who display at-risk behavior.
- Represent and speak on behalf of my company with Industry Associations/Groups, members of Congress, Federal Agencies, and cabinet-level officials.
- Establish and maintain working relationships with Industry Associations/Groups, members of Congress, Federal Agencies, and cabinet-level officials.
- Develop relationships and work collaboratively with the University of Virginia, the State Department, the World Bank, IMF, and others.
Senior Account Manager
Hilldrup Companies
05.2008 - 03.2010
- Liaised between account executives and representatives to resolve issues and maintain the satisfaction of thousands of customers.
- Elevated account management by predicting potential competitive threats and outlining proactive solutions.
- Organized client feedback and introduced streamlined process of replying to and rectifying complaints.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Supervised 5 lower-level account managers to maintain excellent services for the company's largest account.
- Boosted customer satisfaction by providing teams with training and skills to optimize quality through service delivery in alignment with client needs.
Customer Service Manager
Hilldrup Companies
01.2006 - 03.2008
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve customer service quality scores.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Spearheaded customer satisfaction surveys and analyzed results to make action plans.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lag.
- Achieved and maintained top quality and booking rankings within the van line.
- Assessed teams’ work performance against prescribed standards.
Senior Estimator
Hilldrup Companies
05.2003 - 03.2006
- Delivered comprehensive bid proposals for individual moves and gained client cost approval.
- Devised and published metrics to measure the organization's success in delivering world-class customer service.
- Built partnerships with van line agencies to gain market share and grow business.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Trained and regularly mentored estimators on performance-oriented strategies and customer service techniques.
- Researched, tested, and implemented technology that increased the estimator's efficiency, accuracy, and quality.
International Move Estimator
Hilldrup Companies
05.2001 - 05.2003
- Delivered comprehensive bid proposals for international moves and gained client cost approval.
- Calculated correct costs for project-specific services by gathering and relaying specific information to customer service and operations.
- Utilized estimation systems to document project information, create estimates and revise projects to reflect individual move needs.
Education
No Degree - Criminal Justice
Virginia Commonwealth University
Richmond, VA05.1993
Associate of Science - undefined
Louisburg College
Louisburg, NC05.1993
Skills
- Adherence to service standards
- Staff training development
- Data analysis and reporting
- Account relationship development
- Partnership development skills
- Proficient in FMCSA Protect Your Move resources
- Collaborated effectively with local, state, and federal law enforcement
- Established connections with household goods van lines
- Grant program coordination
- Regulatory analysis expertise
- Comprehensive technical knowledge in law enforcement
- Solid grasp of motor carrier compliance standards
- Assessment and enhancement of processes
- Skilled in leading expert panels at conferences
- Continuous process refinement
- Project coordination
- Efficiency enhancement
- Proficient in MS Office
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
Certification
- Grants Management Certificate, Management Concepts - September 2021
Timeline
Chief, State Programs Division
Federal Motor Carrier Safety Administration
07.2023 - Current
Lead Transportation Specialist
Federal Motor Carrier Safety Administration
05.2021 - 07.2023
Program Specialist
Federal Motor Carrier Safety Administration
02.2021 - 05.2021
Director Residential Sales and Agency Relations
Hilldrup Companies
03.2010 - 02.2021
Senior Account Manager
Hilldrup Companies
05.2008 - 03.2010
Customer Service Manager
Hilldrup Companies
01.2006 - 03.2008
Senior Estimator
Hilldrup Companies
05.2003 - 03.2006
International Move Estimator
Hilldrup Companies
05.2001 - 05.2003
Associate of Science - undefined
Louisburg College
No Degree - Criminal Justice
Virginia Commonwealth University
Secretary's Bronze Medal
For the successful launch of a pilot for SafeSpect. FMCSA's modernized inspection platform, in under 5 months from the project kick-off date and a cost of just under $1M, which represented approximately 5 percent of the project cost estimated in FY 2020.
Secretary's Creativity and Innovation Award
SafeSpect Team - For digitally transforming the roadside inspection process through SafeSpect - January 25, 2024
Outstanding Achievement Gold Medal
For superior achievement in partnering to implement the Bipartisan Infrastructure Law, a generational investment in our Nation's infrastructure - December 5, 2024
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