John Lomax
Towson,MD
Summary
Dynamic Benefits Consultant with expertise in benefits administration and regulatory compliance at the Social Security Administration. Proven track record in enhancing customer satisfaction through effective problem-solving and client education. Skilled in report generation and training coordination, fostering team collaboration to achieve organizational goals. Committed to delivering exceptional service and support.
Overview
21
21
years of professional experience
Work History
Benefits Consultant
Social Security Administration, SSA
Woodlawn , MD
07.2004 - 01.2025
- Advised clients on benefits plans and options based on individual needs.
- Collaborated with insurance providers to resolve client inquiries and issues.
- Educated clients on regulatory compliance related to benefits administration.
- Generated reports on current benefits enrollment status for management review.
- Managed customer inquiries through phone, email, and chat support.
- Collaborated with team members to resolve complex customer issues effectively.
- Conducted follow-up calls to ensure customer satisfaction and gather feedback.
- Assisted in creating reports on customer service trends and performance metrics.
- Engaged in regular team meetings to discuss challenges and share best practices.
- Answered incoming calls and responded to inquiries in a timely manner.
- Resolved customer complaints in a professional manner.
- Maintained detailed records of all customer interactions and transactions.
- Provided accurate information about products and services offered by the company.
- Participated in training sessions conducted by management regarding new products and services launches.
- Ensured compliance with applicable laws, regulations and corporate policies while handling inquiries from customers.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Training Coordinator
Social Security Adminstration
Woodlawn, MD
06.2014 - 04.2016
- Coordinated training sessions for employees on Social Security policies and procedures.
- Developed training materials and resources to enhance learner engagement and understanding.
- Assisted in evaluating training effectiveness through feedback collection and analysis.
- Maintained training records and documentation for compliance purposes.
- Collaborated with subject matter experts to ensure accurate content delivery.
- Supported team members in resolving training-related inquiries and challenges efficiently.
- Supported onboarding of new employees by hosting orientation sessions.
- Managed training calendars to inform participants of upcoming training session topics and dates.
Education
Some College (No Degree) - Business Administration
The Community College of Baltimore County
Catonsville, MDSome College (No Degree) - Business Administration
Coppin State University
Baltimore, MDSkills
- Benefits administration
- Regulatory compliance
- Customer service
- Report generation
- Data analysis
- Training coordination
- Insurance collaboration
- Client education
- Problem solving
- Team collaboration
- Performance metrics
- Conflict resolution
- Customer feedback
- Onboarding support
- Retirement plan management
- Policy interpretation
- Interactive communication skills
- Advising
Accomplishments
Monetary award for excellent customer service and leadership skills
Timeline
Training Coordinator
Social Security Adminstration
06.2014 - 04.2016
Benefits Consultant
Social Security Administration, SSA
07.2004 - 01.2025
Some College (No Degree) - Business Administration
The Community College of Baltimore County
Some College (No Degree) - Business Administration
Coppin State University
Similar Profiles
Benjamin FoleyBenjamin Foley
Claims Technical Expert at Social Security Administration, SSAClaims Technical Expert at Social Security Administration, SSA
Kirk LennardKirk Lennard
Claims Representative at Social Security Administration, SSAClaims Representative at Social Security Administration, SSA
Sara SmithSara Smith
Customer Service Representative at Social Security Administration, SSACustomer Service Representative at Social Security Administration, SSA
Petita ChevalierPetita Chevalier
Technical Expert at Social Security Administration, SSATechnical Expert at Social Security Administration, SSA
Joseph EgbuanranJoseph Egbuanran
Construction and Building Associate at Home DepotConstruction and Building Associate at Home Depot