Summary
Overview
Work History
Education
Skills
Timeline

John Lonsinger

Pittsburgh,PA

Summary

Diligent hard worker with proven track record of optimizing operations and enhancing productivity. Successfully led cross-functional teams to streamline processes and improve efficiency. Demonstrated expertise in strategic planning and resource management.

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail, and vigilant in achieving safety and environmental impact reduction objectives.

Dedicated team player professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience

Work History

Ops Manager

Amplify Services
03.2023 - Current
  • Increased customer satisfaction by implementing service improvements based on feedback analysis.
  • Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Ops Manager

Pittsburgh Potty
02.2018 - 03.2022
  • Cultivated a positive work environment through open communication channels, encouraging collaboration, and fostering a culture of continuous improvement.
  • Boosted operational efficiency by implementing cost-effective strategies and streamlining processes.
  • Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Increased profit by streamlining operations.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Zone Manager of Asset and Profit Protection

Sears Home Services, A Division Of The Sears Holding
06.2015 - 02.2018
  • Developed reports of zone performance and presented data to upper management.
  • Provided exceptional leadership during challenging situations, navigating unexpected obstacles with poise while keeping teams motivated towards achieving objectives.
  • Established and maintained safety protocols, reducing workplace accidents and ensuring OSHA compliance.
  • Collaborated with other Zone Managers to share best practices, optimizing regional operations as a whole.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Education

High School Diploma -

Keystone Oaks High School, Pittsburgh, PA

Skills

  • Employee relations and conflict resolution
  • Customer service
  • Problem-solving
  • Warehouse operations
  • Operational efficiency
  • Decision-making
  • Health and safety compliance
  • Customer relationship management (CRM)
  • Employee motivation
  • Client relations

Timeline

Ops Manager - Amplify Services
03.2023 - Current
Ops Manager - Pittsburgh Potty
02.2018 - 03.2022
Zone Manager of Asset and Profit Protection - Sears Home Services, A Division Of The Sears Holding
06.2015 - 02.2018
Keystone Oaks High School - High School Diploma,

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John Lonsinger