Maria Lopez
Norwalk,CA
Summary
Dynamic Branch Manager with a proven track record at EmployBridge, excelling in customer satisfaction and revenue growth. Mastered branch operations management and staff leadership, significantly reducing employee turnover. Skilled in fostering client relationships and implementing sales strategies, consistently surpassing targets. Expert in financial oversight and team development, ensuring operational excellence and strategic success.
Overview
16
16
years of professional experience
Work History
Branch Manager
EmployBridge
12.2008 - 07.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Education
No Degree - Business Administration And Management
El Camino College
Torrance, CASkills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Coaching and Mentoring
- Client Relationship Management
- Staff Management
- Team Player
Timeline
Branch Manager
EmployBridge
12.2008 - 07.2024
No Degree - Business Administration And Management
El Camino College