John Lopez
Summary
Customer-focused Technical Support Engineer with a strong foundation in cloud technologies, Linux systems, and customer success. Skilled in troubleshooting, optimizing systems, and collaborating across teams to deliver exceptional support and enhance customer experience. Adept at handling high-priority cases in dynamic environments and bridging technical solutions with customer needs.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Technical Consulting EngineerData Center Server Virtualization
Cisco Systems Inc
01.2023 - 02.2024
- Delivered advanced technical support for Cisco UCS technologies, including comprehensive troubleshooting and optimization for Cisco series servers and fabric interconnects, significantly enhancing system performance and reliability
- Developed and employed sophisticated lab setups, reducing troubleshooting time by 25% and improving resolution efficiency for critical cases
- Collaborated with engineers, stakeholders and vendors, including VMware, Purestorage, Netapp, and Red Hat, to resolve 100+ complex network, storage and OS issues, enhancing system reliability and customer trust
- Authored 25 detailed defect reports on UCS technology, enabling engineers to resolve cases 80% quicker in future instances and contributing to significant product enhancements, thereby improving customer satisfaction dramatically
- Managed high-priority cases across datacenters, healthcare, and financial sectors, ensuring timely resolution and compliance with SLAs while delivering exceptional technical support in demanding environments.
Supervisor of Security Logistics
United States Air Force
03.2012 - 04.2019
- Oversaw inventory operations for a wide range of products totaling over $1.3M, collaborating with cross-functional teams to streamline processes and reduce costs by 15%
- Assumed responsibility for maintaining the security and integrity of military assets and technical facilities worth 20 billion dollars, utilizing security protocols and conducting regular risk assessments to minimize risk exposure
- Safeguarded the well-being of thousands of individuals, including high-level government officials and foreign dignitaries, utilizing security protocols to ensure a safe and secure environment
Education
Associate of Science - Data Analytics
Broward College
Weston, FL 01.2023 - 12.2024
Skills
- Project Management
- Customer Service
- Inventory Control
- Presentation Skills
- Team Collaboration
- SQL (Postgres, Oracle)
- Excel
- Python (Pandas, Numpy)
- Task Prioritization
- Time Management
- Issue Resolution
- AWS(RDS, Redshift, S3, Glue, Athena)
- Linux shell
- Visualization (Power BI, Tableau)
Certification
Cisco Certified Network Associate (CCNA)
Timeline
Cisco Certified Network Associate (CCNA)
11-2023
Associate of Science - Data Analytics
Broward College
01.2023 - 12.2024
Comptia A+
01-2023
Technical Consulting EngineerData Center Server Virtualization
Cisco Systems Inc
01.2023 - 02.2024
Supervisor of Security Logistics
United States Air Force
03.2012 - 04.2019
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