Assisted cadets in setting realistic goals, developing action plans, and monitoring progress towards achievement.
Maintained accurate documentation of cadet interactions, assessments, and progress notes for effective case management.
Regularly met with cadets to confirm success and identify problem areas.
Promoted mental health awareness among staff members through training programs on topics such as stress management, self-care, and recognizing warning signs in cadets.
Enhanced student academic performance with personalized counseling sessions.
Front Desk Agent
Camp Dawson Event Center
02.2021 - 08.2024
Collected room deposits, fees, and payments.
Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Resolved guest issues promptly, resulting in positive feedback and return visits.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Counselor
Camp Skylemar
06.2022 - 08.2023
Worked with children of varying age, interest, skill, and developmental levels.
Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
Led groups of children safely through variety of camp activities.
Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.