John Love
Compton,CA
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in EPIC, Availity & Mychart. Experienced Medical Administrative Assistant excelling for four years in digital information management, patient record maintenance, efficient appointment scheduling and insurance negotiations. Approached guest services with calm demeanor leading to unmatched patient care and customer loyalty. Efficient Medical Administrative Assistant skilled in tackling administrative and patient-oriented tasks in fast-paced environments. Versed in supporting high-volume administrative operations and fostering continuous satisfaction Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring four years of relevant work experience to the team.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
UCLA Medical Center
Los Angeles, CA
01.2023 - Current
- Managed Forty calls daily while routing messages from patient to primary care physician
- Working knowledge of commercial insurance legislative history, principles, and practices
- Understanding of health plans with special processing requirements for emergency patients
- Excellent analytical abilities
- Computer proficiency with Microsoft Office
- Knowledge of third-party payers including commercial, HMOs, PPOs, EPOs, capitation, and Worker's Compensation
- Familiarity with Medicare and Medi-Cal regulations
- Experience with third-party payers and utilization review agencies
- Exceptional managerial, communication, interpersonal, prioritization, and organizational skills
- Knowledge of pre-admit and concurrent review billing requirements
- Ability to adapt to and implement frequently changing registration procedures
- Coordinate patient and healthcare provider schedules to ensure timely care delivery
- Maintain accurate and current patient records, including medical histories and test results
- Work closely with insurance companies to ensure accurate billing for patient services.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted development and implementation of new administrative procedures.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
Front Desk/Administration/Clinic Management
Weekend Urgent Care
Los Angeles
09.2021 - 03.2024
- Verify patient insurance information and collect co-payment fees
- Record daily patient count and input data into electronic database for appointment communication
- Complete billing charts within designated timeframes
- Manage doctor's electronic correspondence and telephone communications
- Seek commercial opportunities to enhance healthcare system initiatives
- Conduct individual Zoom conferences to document and convey strategic plans for service improvement.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained organized reception area, creating welcoming atmosphere for clients and visitors.
- Completed bi-weekly payroll for four employees.
Radiology Transporter
Centinela Hospital
Inglewood
08.2022 - 12.2022
- Transport patients to and from Radiology Department
- Manage inventory, obtain supplies, and assist patients with dressing
- Fulfill secretarial duties, including answering phone calls and creating requisitions for outpatients
- Submit patient reports and retrieve patient records on behalf of physicians
- Demonstrate exceptional telephone etiquette and provide friendly patient greetings
- Offer administrative assistance utilizing telephones, computers, and office equipment.
- Facilitated effective communication between radiology team members, fostering atmosphere of teamwork and collaboration.
- Enhanced departmental organization through diligent management of supply inventory levels.
- Enhanced patient comfort by providing timely and efficient transportation to radiology appointments.
- Reduced patient wait times through effective coordination with nursing staff and other departments.
Sales Associate
24-Hour Fitness
Compton
11.2018 - 09.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Bachelor of Science - Hospital Administration
West Coast University
Orange, CA03.2025
Associate of Arts - Social Development
Cerritos College
Norwalk, CA05.2023
High School diploma -
Vista Del Lago
Moreno Valley, CA06.2014
Skills
- Communication
- Teamwork
- Customer Service
- Management
- Computer Skills
- Microsoft Word
- Time Management
- Critical Thinking
- Scheduling
- Professional Communication
- Scheduling and calendar management
- Dedicated Team Player
- Appointment Scheduling
- Deadline-oriented
Timeline
Administrative Assistant
UCLA Medical Center
01.2023 - Current
Radiology Transporter
Centinela Hospital
08.2022 - 12.2022
Front Desk/Administration/Clinic Management
Weekend Urgent Care
09.2021 - 03.2024
Sales Associate
24-Hour Fitness
11.2018 - 09.2021
Bachelor of Science - Hospital Administration
West Coast University
Associate of Arts - Social Development
Cerritos College
High School diploma -
Vista Del Lago