John Loy
Bensalem,PA
Summary
Accomplished business leader with a proven track record at Nations First Financial, adept in small business operations and customer relations. Excelled in fostering strong client relationships, enhancing customer satisfaction, and leading teams to exceed performance goals. Expertise in streamlining processes for efficiency and effectiveness, with a focus on results and high employee satisfaction.
Overview
26
26
years of professional experience
Work History
Owner
All Things 4 U
09.2012 - 01.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Operations Manager
Nations First Financial
05.2000 - 09.2009
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
General Manager
Unclaimed Freight Furniture
09.1997 - 09.2001
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Education
Associates - Business Management
University of Phoenix
Tempe, AZ06.1994
Skills
- Customer Relations
- Small business operations
- Relationship Building
Timeline
Owner
All Things 4 U
09.2012 - 01.2024
Operations Manager
Nations First Financial
05.2000 - 09.2009
General Manager
Unclaimed Freight Furniture
09.1997 - 09.2001
Associates - Business Management
University of Phoenix
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