John Lucas
Columbus,OH
Summary
Enthusiastic Operations Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of process improvement and training in Lean Skills. Motivated to learn, grow and excel in E-Commerce Logistics Industry.
Overview
6
6
years of professional experience
Work History
Delivery Operations Manager
Amazon Logistics
Columbus, OH
04.2020 - 03.2022
- Accountable for all On the Road Activities including KPIs, Delivery Execution Performance, and Safety of all associates & drivers daily.
- Manage, Coach 6 Exempt Managers 200 hourly employees including 3PL partners while successfully driving all organizational goals & deliverables.
- Developed strategic growth plans focusing on site level quality improvement within Inbound & Outbound successfully decreasing Key Metrics & Targets Daily.
- Collaborated weekly with key stake holders in Cooperate Strategy & Driver Performance to successfully execute projected volume capacity for T-21, T-7, & T-1 days in advance.
- Developed strategic capacity plans to manage DSP Performance including Fleet Optimization, Efficient driver headcounts & Routing technology successfully executing weekly delivery of 300k-500K packages weekly.
- Integrated new technologies and best practices to improve DSP Planning Weekly, focusing on appropriate Driver Headcounts, Fleet counts & DSP driver capacity.
Area Manager 2
Amazon
Etna, OH
07.2019 - 08.2020
- Managed teams of 5 Non-Exempt leaders, and 150+ hourly associates in Outbound Shipping Operations.
- Managed all Labor, Cost & Quality performance while maintaining TPH of 90-100 against benchmark goal of 85.
- Ensured associate safety proactively by conducting Gemba Walks & Kaizen.
- Successfully Promoted 3 Direct Reports to L4 (Exempt) Managers.
- Drove volume quality improvements resulting in increased volume performance WOW while managing lowest quality defect per shipment across all shifts.
Assistant Store Manager
Walmart Stores,INC
Frankfort, KY
09.2016 - 07.2019
- Assisted in Management of High-Volume Super Center with average associate population of 300 associates including hourly supervisors.
- Conducted Gemba walks with Department Supervisors identifying & developing professional growth opportunities while driving department performance.
- Overseen Store Profitability by Managing Cost, Budget, & Controllable Facility Shrink.
- Established Partnerships with 3P Vendors to maximize revenue against competition.
- Analyzed weekly trends & consumer shopping behaviors to forecast & identify seasonal & consumer trends to maximize store profitability.
Education
BBA - Business Management
Marshall University
Huntington, WV07.2016
Skills
- Cost Reduction
- Program Optimization
- Materials Planning and Logistics
- Inventory Tracking and Management
- Data Analysis
- Business Forecasting
Timeline
Delivery Operations Manager
Amazon Logistics
04.2020 - 03.2022
Area Manager 2
Amazon
07.2019 - 08.2020
Assistant Store Manager
Walmart Stores,INC
09.2016 - 07.2019
BBA - Business Management
Marshall University
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