Farhat Nisa
Brooklyn,NY
Summary
Proven Customer Service Representative at Delta Airlines, adept in problem-solving and active listening, enhanced customer loyalty through empathetic conflict resolution and service excellence. Demonstrated adaptability and critical thinking, ensuring personalized support across diverse customer interactions. Skilled in customer satisfaction and support, consistently delivering beyond expectations. Enjoys working with children and dedicated providing the delta experience.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Delta Airlines
09.2007 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Handled duties in Clearance, Skyzone and Check-In areas.
- Exercised best practices when working with children of all ages, utilizing child psychology tenets to support diverse populations of youth.
- Demonstrated flexibility and adaptability in working with children of varying abilities, ensuring each child''s individual needs were met.
- Handled administrative tasks like answering phones calls related to Delta operations.
Education
High School Diploma -
Lady Anderson High School
Sialkot, Pakistan06.1983
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Satisfaction
- Customer Support
Languages
Urdu
Full Professional
Timeline
Customer Service Representative
Delta Airlines
09.2007 - Current
High School Diploma -
Lady Anderson High School
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