John Lucero
Baltimore,United States
Summary
I have worked in the Orthotics and Prosthetics field for over 15 years and have had accumulated the skills, experience and knowledge to manage a clinical office while also remaining an active clinician and maintaining my education in other fields. During those 15 years I've played the role of Business Development, Patient care coordinator, Accounts payable, Inventory Coordinator, Office manager and Lab supervisor. We grew from a satellite office with two members in 2014 to a now 8 member team with a greater than 10% growth year over year since 2019. Maintaining relationships with referral sources as a clinician has given me valuable experience in navigating the medical field and have gained insight into other fields such as physical therapy, wound care, orthopedics and pediatric care. During my years at Hanger I have helped facilitate the transition of two acquisition teams from a private practice, to Hanger's electronic medical record system and operating procedures. One of which is the Inventory audit.
My time at D&J medical has given me an insight into a broader mechanism of multispecialty teams being part of now currently two hospital systems. Leading the DME system between multiple hospitals and within those, further multiple hospital teams to strengthen the patient care and reliability to provide for all patients under our umbrella has reinforced my previous experiences and am confident in being able to tackle the next step.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Orthotic Fitter
D&J Medical
06.2024 - Current
- Assessed patient needs to recommend appropriate orthotic devices.
- Conducted fittings for custom orthotic devices, ensuring optimal patient comfort and alignment.
- Collaborated with healthcare professionals to develop tailored treatment plans.
- Complete and maintain accurate documentation of patient care provided.
- Maintain Inventory and audits quarterly.
- Strengthen referral relationships and overall business development.
- Analyze and track revenue cycle from patient encounter to billing.
- Conducted fittings for custom orthotic devices, ensuring optimal patient comfort and alignment.
- Create SOPs for training purposes to assure a quality standard of care.
- Monitor data quality and consistency, and work to standardize metrics across different departments.
- Conduct regular training and workshops to enhance employee skills and promote a culture of continuous improvement.
Clinician Assistant\Certified Orthotic Fitter
Hanger Clinic
06.2014 - 06.2024
- As a Clinician Assistant and Certified Orthotic Fitter I provide patient care for prosthetic and orthotic patients under a Certified Prosthetist Orthotist as well as my own patient case load for prefabricated devices. My over 10 year tenure with Hanger clinic has seen me transition from a patient care role into additional administrative roles in regards to Inventory management and business development as well as revenue cycle management.
- Familiar with Electronic Health systems like Nextgen and Epic.
- Familiar with Inventory management systems like Coupahost and Empire.
- Organized quarterly Inventory audits to ensure optimal overhead.
- Optimized AR/AP to minimize clutter and ensure proper workflow.
- Maintain good relations with referral sources in the form of in-services and timely collaborations.
- Manage the Lab to ensure proper compliance and up to date procedures were in place to align with OSHA.
- Updated onsite clinic and lab procedures to ensure SOPs were in line with federal contractors like the VA.
Education
Bachelor of Arts - English Literature
University of Mary Washington
Fredericksburg, VA05.2012
Skills
- Excel
- Communication
- Organization
- Computer Literacy
- Social Media management
- Marketing
- Analytics
- Medical coding compliance
- Medical notes and Charting
- Inventory Audit
- Time Management
- Accounts Payable
- Accounts Receivable
- Office Management
- Information Technology
- Patient Care
- Patient care
- Orthotic fabrication
- Adaptive learning
- Anatomical models
- Teamwork and collaboration
- Problem-solving
Accomplishments
- Implemented,as part of a midatlantic team, an Inventory management system with Hanger clinic that is still being used to this day.
- Ensured a smooth transition with two acquisition teams while with Hanger.
- Spearheaded the collaborative effort to implement a system to treat patients in University of Maryland shock trauma center which has now spread throughout the entire UMMC system within the last year.
- Established relationships with manufacturers that were previously non existent to better treat patients and have a more positive collaborative outcome with referral sources.
- Ensured a more streamlined and cooperative effort to approach the day to day as a team through a more open communication tool such as teams to maintain everyone is in the know.
- Created SOPs and onboarded a new hire to be trained under new SOPs which resulted in a matched productivity.
Certification
- Certified Orthotic Fitter
- Board of Certification BOC
- June 2019
- Myboc.bocusa.org/directory-map
Timeline
Certified Orthotic Fitter
D&J Medical
06.2024 - Current
Clinician Assistant\Certified Orthotic Fitter
Hanger Clinic
06.2014 - 06.2024
Bachelor of Arts - English Literature
University of Mary Washington
Interests
In my spare time I like to learn coding and game design as well as build computers. I never pass up an opportunity to hike with my dog or go mountain biking on a nice cool day.
Software
- Microsoft 360
- Teams
- Discord
- Akorbi Translation
- Otto Bock Data Station
- Plie control software
- Zoom
- Photoshop
- Squarespace
- Nextgen
- Epic
- Empire
- Tigerconnect
- Excel
- Google sheets
- Cognizant
- Coupahost