JOHN LUNA
Receptionist, Veterinary Technician
Humble,TX
Summary
Dedicated veterinary professional with over 5 years of experience in animal care and client service within fast-paced environments. Skilled in multitasking and managing multiple responsibilities efficiently, while ensuring high-quality care for patients and exceptional support for pet owners. Proficient in handling a variety of clinical tasks, maintaining detailed records, and providing compassionate care. Known for strong communication skills and a collaborative approach, contributing to a positive team dynamic and fostering lasting relationships with clients. Committed to ongoing professional development and enhancing the overall veterinary experience.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Veterinary Receptionist
Montrose Veterinary Clinic
07.2023 - Current
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
Social Media Manager
Montrose Veterinary Clinic
07.2023 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
IT Support and Events Outreach Coordinator
Montrose Veterinary Clinic
07.2023 - Current
- Helped with onsite IT issues such as Internet issues, Computer software, etc. when offsite IT support was not available.
- Installed new label printers and would troubleshoot any issues when they were presented to me.
- Helped with other computer related issues when they would arise.
- Sought out and found events for us to go and promote the business and help grow.
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Tailored outreach messages to resonate with diverse audiences, increasing engagement across all platforms.
Veterinary Receptionist
Texas Litter Control
09.2019 - 10.2022
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into E-Vet.
- Processed new patients and updated client records.
- Trained new hires for receptionist position.
- Answered owner animal health questions and advised on best care practices.
- Handled online request for Heartworm & Flea prevention through VetSource.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed patient referrals to other medical specialists.
Veterinary Technician
Texas Litter Control
05.2021 - 10.2022
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Managed medical treatment for animals in collaboration with veterinarian.
- Gave patients standard vaccines and pulled blood when necessary.
- Cleaned and disinfected exam areas to prevent diseases and control odors.
- Greeted pet owners in exam room and went over available services and outlined costs.
- Answered owner animal health questions and advised on best care practices.
- Helped the surgery team with paperwork when necessary.
- Implanted subcutaneous identification microchips into animals.
- Assisted the Veterinarian with any other task necessary.
Community Outreach Assistant
Texas Litter Control
08.2019 - 01.2020
- Connected individuals with available and relevant resources.
- Networked with local organizations, resulting in establishment of new partnerships and relationships.
- Created and implemented community-based programs to improve education on Texas Litter Control's spay/neuter programs & programs in the city.
- Acted as main point of contact between management, clinical staffs and external community.
Receptionist
Express Tax Specialist
01.2019 - 06.2019
- Help tax preparers get client files ready
- Translate Spanish speaking calls
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
HR & Administrative Support
Harbor America
12.2014 - 03.2018
- Maintained and updated all employee files for our clients and for our records, including confidential information
- Assisted our payroll department with certain issues
- Completed E-Verify reports for our clients that were in E-Verify states
- Assisted clients with the completion of new hire paperwork, I-9 forms and W4 forms
- Answered client questions about certain tax and HR issues
- Scanned documents into the company's database
- Directed callers to appropriate departments
- Greeted clients and visitors when they arrived to the office
Education
High School Diploma -
Humble High School
Humble, TX 08.2008 - 05.2012
Some College (No Degree) - Criminal Justice & Business Management
Lonestar Community College
Kingwood, TX 05.2001 -
Skills
Veterinary office administration
Customer and client relations
Documentation and reporting
Telephone skills
Administrative support
Animal Shelter Manager
Appointment Scheduling
Medical Records Management
Translating into Spanish
Vaccinations
Languages
Bilingual – English and Spanish
Software
Microsoft Outlook
Microsoft Word, Excel, Powerpoint, Publisher
E-Vet Records System
Animal Shelter Manager
Vonage Phone System
EZ Net Appointment Scheduler
AviMark
Cornerstone
Otto Veterinary Messaging
Timeline
Veterinary Receptionist
Montrose Veterinary Clinic
07.2023 - Current
Social Media Manager
Montrose Veterinary Clinic
07.2023 - Current
IT Support and Events Outreach Coordinator
Montrose Veterinary Clinic
07.2023 - Current
Veterinary Technician
Texas Litter Control
05.2021 - 10.2022
Veterinary Receptionist
Texas Litter Control
09.2019 - 10.2022
Community Outreach Assistant
Texas Litter Control
08.2019 - 01.2020
Receptionist
Express Tax Specialist
01.2019 - 06.2019
HR & Administrative Support
Harbor America
12.2014 - 03.2018
High School Diploma -
Humble High School
08.2008 - 05.2012
Some College (No Degree) - Criminal Justice & Business Management
Lonestar Community College
05.2001 -
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