John Macdonald

Customer service including, but not limited to, answering guest questions regarding events, processing jackpot wins, making change for guests, light maintenance on slot machines and kiosks, troubleshooting - both slot machines/kiosks and in instances of resolving for guests, keeping the gaming floor tidy, and various duties asked of me.

Customer service, including but not limited to, accurately writing tickets for sports wagers and/or keno tickets, maintaining two banks for two separate departments, tracking sports news, stats, and games to assist guests and better interact with them, running keno tickets for guests in dining venues or on the gaming floor, monitoring a collection of televisions to ensure the current games were on display for guests, monitoring odds sheets and maintaining accuracy of current betting lines available, tracking wins/amounts as required by federal law, observing guest wagers and behaviors to comply with federal regulation, and other duties as required by management.