John MacDougall

Greeted customers, helped locate merchandise, and suggested suitable options.

• Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
• Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
• Increased customer satisfaction by providing efficient and friendly service while handling transactions.
• Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
• Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
• Maintained tidy and organized store to comply with cleanliness standards.
• Answered questions about store policies and addressed customer concerns.
• Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
• Assisted with inventory management, ensuring accurate counts and proper storage of products.
• Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
• Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
• Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
• Utilized product knowledge to offer alternatives when specific items were out of stock, maintaining potential sales.
• Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
• Assisted in receiving stock and organizing storeroom, streamlining product accessibility for restocking.
• Trained new associates in customer service protocols, enhancing team efficiency and consistency.
• Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
• Promoted store loyalty program to customers, significantly increasing membership enrollment.
• Conducted price checks for customers to ensure accuracy, fostering trust and transparency.
• Maintained clean and inviting store environment, encouraging longer visits from customers.
• Provided feedback to management on customer needs and product popularity, informing purchasing decisions.
• Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
• Enhanced customer loyalty by providing personalized shopping recommendations and attentive service.
• Coordinated with other departments to ensure product availability for promotions, optimizing sales opportunities.
• Managed inventory to keep shelves well-stocked and organized, contributing to seamless shopping experience.
• Assisted in setting up in-store displays and signage for seasonal promotions, attracting customer attention.
• Managed efficient cash register operations.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Listened to customer needs and desires to identify and recommend optimal products.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Used in-store system to locate inventory and place special orders for customers.
• Recommended complementary purchases to customers, increasing revenue.
• Prioritized helping customers over completing other routine tasks in store.
• Monitored customers for signs of security concerns and escalated issues to management.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Enhanced customer loyalty by participating in rewards program enrollment.
• Enhanced customer service experience by efficiently processing purchases and returns.
• Strengthened team morale and cooperation by assisting coworkers during peak hours.
• Enhanced shopping experience, provided product information and location assistance.
• Reduced processing errors by meticulously following transaction procedures.
• Improved store atmosphere with thorough and prompt cleaning of checkout area.
• Boosted team efficiency, shared best practices in cash handling and customer interaction.
• Facilitated positive shopping experience, greeted customers warmly upon entry.
• Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
• Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
• Implemented loss prevention strategies, reducing instances of theft at checkout.
• Performed cash, card, and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Used POS system to enter orders, process payments and issue receipts.
• Learned duties for various positions and provided backup at key times.
• Processed refunds and exchanges in accordance with company policy.

• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
• Prepared food items such as meats, poultry, and fish for frying purposes.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
• Checked food temperature regularly to verify proper cooking and safety.
• Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
• Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
• Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Increased kitchen productivity by keeping tools organized for easy access when needed.
• Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
• Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
• Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
• Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
• Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
• Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
• Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
• Streamlined prep work for faster meal turnaround, contributing to improved customer satisfaction.
• Maintained high standards of food safety and hygiene, surpassing health inspection requirements.
• Enhanced kitchen efficiency by maintaining clean and organized workstation.
• Kept kitchen clean and organized by performing daily maintenance tasks.
• Followed health, safety and sanitation guidelines while preparing and serving food.
• Prepared and cooked meals according to recipes and customer specifications.
• Prepared food items in compliance with recipes and portioning control guidelines.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• Monitored food quality and presentation to maintain high standards.
• Maintained smooth and timely operations in preparation and delivery of meals.
• Verified proper portion sizes to consistently attain high food quality standards.
• Tasted, smelled, and pierced food with fork to verify sufficient cooking.

• Supported promotional events by setting up displays, distributing marketing materials, and actively engaging with potential customers to generate interest in featured products.
• Maintained a high level of personal integrity and professionalism when representing the company in all interactions with customers, colleagues, suppliers, or other stakeholders.
• Collaborated with team members to create eye-catching merchandise displays that drove customer interest and increased sales opportunities.
• Communicated effectively with colleagues regarding shift priorities, goals, accomplishments, or concerns about the store''s performance or operations.
• Completed daily tasks such as restocking shelves and updating price tags in accordance with company standards for presentation excellence.
• Enhanced store reputation for excellent service through attentive listening to customer needs and matching them with appropriate products.
• Achieved sales targets consistently by employing effective selling techniques and engaging communication skills.
• Handled customer inquiries, complaints, and returns professionally, resolving issues promptly to maintain high satisfaction levels.
• Boosted customer satisfaction by providing knowledgeable and friendly assistance in selecting toys.
• Contributed to a positive work environment by maintaining a clean, organized, and visually appealing sales floor.
• Developed loyal customer relationships by offering personalized shopping experiences based on individual preferences and interests.
• Utilized strong multitasking abilities to manage multiple responsibilities simultaneously while maintaining focus on delivering exceptional service experiences for each customer interaction.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Listened to customer needs and desires to identify and recommend optimal products.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Developed strong rapport with customers and created positive impression of business.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Prioritized helping customers over completing other routine tasks in store.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Collaborated with team members to complete orders.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Provided exceptional customer service, addressing concerns or issues promptly and professionally.
• Assisted other team members to achieve goals.
• Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
• Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
• Became familiar with products to answer questions and make suggestions.
• Addressed guest needs, questions, or concerns to create optimum experience onboard.
• Operated cash register to ring up final bill and process various forms of payment.
• Prepared products following restaurant, health, and safety standards and procedures.
• Ensured accurate order fulfillment with diligent attention to details while assembling meals.
• Assisted in reducing wait times by efficiently managing customer queues during peak hours.
• Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
• Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
• Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
• Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
• Ensured food safety by rigorously adhering to sanitation standards during food preparation.
• Enhanced customer experiences by quickly addressing and resolving complaints.
• Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
• Increased customer satisfaction with prompt and accurate order taking.
• Streamlined drive-thru operations, significantly reducing wait times for customers.