John Mach
Mustang,OK
Summary
Dynamic leader with a proven track record in customer service excellence and scene safety control. Expertise in training staff and resolving issues promptly, contributing to a positive work environment and improved operational standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Firefighter
US Army
Camp Gruber Training Center, Braggs Ok
09.2024 - Current
- Responded to emergency calls, ensuring rapid and effective fire suppression.
- Conducted fire safety inspections, identifying potential hazards and recommending corrective actions.
- Operated firefighting equipment, including hoses, pumps, and ladders, during training exercises and emergencies.
- Assisted in wildfire suppression efforts by coordinating with local, state, and federal agencies to establish containment lines and protect threatened structures.
- Reduced risk of fire spread in wildland areas by executing controlled burn procedures.
Shift Leader
Mobettahs
Oklahoma City, OK
06.2025 - Current
- Supervised team performance, ensuring adherence to operational standards and customer service excellence.
- Coordinated shifts to optimize staffing levels and maintain efficient workflow during peak hours.
- Trained new employees on company policies, food preparation techniques, and safety protocols.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to the brand.
Shift Leader
Caseys General Stores Inc
Moore, OK
09.2021 - 05.2024
- Monitored inventory levels, placing orders to prevent shortages and reduce waste effectively.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved conflicts between employees to maintain positive and productive work environments.
Education
Associate of Applied Science - Nursing Science And Healthcare
OCCC
Oklahoma City, OK2028
High School Diploma -
Moore High School
Moore, OK05-2024
Skills
- Registered EMR Through NREMT
- Scene Safety Control
- Rapid Problem Solving
- Patient Transfer and Mobilization
- In Person Customer Service
- Efficient and Detail-Oriented
Certification
- Nationally Certified Emergency Medical Responder - 9/23/24-9/30/27
- Firefighter 1&2
- Hazmat Awareness
- Hazmat Operations
- Hazmat Ops-PPE & Product Control
- Airport Firefighter
Timeline
Shift Leader
Mobettahs
06.2025 - Current
Firefighter
US Army
09.2024 - Current
Shift Leader
Caseys General Stores Inc
09.2021 - 05.2024
Associate of Applied Science - Nursing Science And Healthcare
OCCC
High School Diploma -
Moore High School