John G. Mack
Pickerington,OH
Summary
Dynamic Vendor Relationship Services Supervisor at the Ohio Department of Medicaid, recognized for enhancing vendor performance through strategic oversight and risk management. Proven problem-solver with expertise in client relationship management, successfully optimizing contract value and compliance while fostering collaboration among stakeholders. Committed to driving efficiencies and delivering impactful results.
Skills
- Problem-solving expertise
- Vendor performance review
- Client relationship management
- Requirements gathering expertise
- Financial processing expertise
- Risk mitigation
- Effective team collaboration
- Critical analysis
- Partnership development
- Vendor assessment
Work History
Vendor Relationship Services Supervisor
Ohio Department of Medicaid
04.2018 - 08.2025
- Evaluated the Project Management Office (PMOs) vendor portfolio to ensure that all vendor engagements were being maximized for contract value, performance, and innovation.
- Established guidelines and standards to drive efficiencies and value while mitigating risk and optimizing vendor performance.
- Oversaw the operation of the Vendor Relationship Services Unit.
- Engaged with both internal and external stakeholders to determine strategic team goals.
- Assessed situations to manage risk, minimize liabilities, and improve business practices.
- Managed vendor contracts to ensure compliance with legal and company standards.
- Provided oversight of the PMO Budget and calculated Earned Value Management for identified projects.
- Created and maintained a centralized repository that contained over one hundred contractual documents. (e.g., Requests for Proposals, Base Contracts, Amendments, etc.)
- Examined workflows of processes related to maximizing efficiency and acceptance of contract deliverables.
- Contributed to and facilitated all aspects related to the creation of Requests for Proposals (RFP)
Financial Liaison Manager
Ohio Department of Medicaid
01.2013 - 04.2018
- Served as a financial liaison for the Project Management Office (PMO) in assisting in all financial aspects, including, but not limited to, the budgeting, processing, and tracking of all financial documents.
- Developed and maintained the budget for the PMO
- Served as a key liaison between offices, state and federal agencies, fostering collaboration and communication on important initiatives.
- Oversaw the enforcement of both the state and federal regulations to ensure compliance.
- Managed and tracked federal documents with a budget of over $400M.
- Created reports in various software tracking tools to track the various project balances of contracts receiving enhanced federal participation.
- Coordinated the disbursement and enforcement of PMO purchase orders and contracts.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Contract and Operational Manager
Ohio Department of Medicaid
11.2010 - 01.2013
- Managed and authorized all aspects of Ohio's Medicaid Provider Incentive Program (MPIP).
- Oversaw the operation components of MPIP to ensure both state and federal rules were enforced.
- Recognized nationally as a speaker at the national HITECH conference.
- Generated reports to satisfy federal requirements as well as to provide status updates to stakeholders.
Financial Analyst
Ohio Department of Job and Family Services
12.2009 - 11.2010
- Oversaw all aspects of the administrative budget (e.g., payroll, travel, contracts, etc.) for the Office of Medicaid. ($40M)
- Monitored and analyzed the balances of numerous fund sources.
- Directed the effort reporting activities to ensure maximum federal reimbursement.
- Created and designed reports to monitor/analyze spending trends.
Hiring Liaison
Ohio Department of Job and Family Services
12.2005 - 12.2009
- Formulated and ensured adherence to the implementation of policies and procedures for the Office of Ohio Health Plans (OHP) hiring process.
- Established expectations around the hiring process and created mechanisms to monitor results.
- Used data to make recommendations and/or changes to facilitate efficiency.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
Education
Master of Arts - Public Policy And Management
- Graduated from the John Glenn School of Public Affairs
Bachelor of Arts - History And Music
- Recipient of the Laura H. Shoap Fellowship in Music and the Hope Miller Scholarship in American History.
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