John Mackintosh
Feeding Hills,MA
Summary
Dynamic Category Manager with expertise in negotiation, data analysis, and strategic planning. Proven ability to enhance product visibility and optimize inventory, driving market share growth and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Category Manager
C&S Wholesale Grocers Inc.
North Hatfield, Massachusetts
05.2025 - Current
- Managed product assortment and inventory levels for grocery categories to maximize efficiency.
- Collaborated with suppliers, negotiating pricing and delivery schedules to optimize costs.
- Analyzed market trends to uncover opportunities for category expansion.
- Developed promotional strategies that increased product visibility within stores.
- Reviewed sales data to refine merchandising strategies based on performance indicators.
- Developed and implemented category strategies to increase market share for assigned categories.
Category Merchandiser
C&S Wholesale Grocers Inc.
North Hatfield, Massachusetts
05.2024 - 05.2025
- Executed national promotional strategies by leading team of Category Merchandisers and Admins.
- Conducted market research to identify consumer preferences and emerging trends.
- Analyzed sales data to optimize product placement and assortment strategies.
- Trained new staff on merchandising standards and procedures, ensuring compliance.
Associate Category Merchandiser
C&S Wholesale Grocers Inc.
North Hatfield, Massachusetts
04.2023 - 05.2024
- Facilitated creation of advertising plans for independent retailers in New England region.
- Conducted meetings with brokers and CPGs to develop effective promotional programs.
- Trained team members on internal systems and process navigation.
- Reviewed item assortment and personalized promotional allowances during customer meetings.
Merchandising Assistant
C&S Wholesale Grocers Inc.
North Hatfield, Massachusetts
10.2022 - 04.2023
- Facilitated contract review and acceptance for weekly ad promotions across multiple departments.
- Communicated with brokers and vendors under guidance from Merchandising Team and Leadership.
- Addressed inquiries from Customers and Vendor Partners regarding promotional execution and warehousing information.
- Developed standard operating procedures and training materials to support team efficiency.
Night Manager
Big Y World Class Market
Enfield, Connecticut
07.2021 - 10.2022
- Supervised nightly operations to guarantee store readiness for morning customers.
- Ensured compliance with state and federal safety regulations through training programs.
- Managed communication flow and task assignments for overnight teams.
- Oversaw deliveries of perishable and non-perishable goods to maintain inventory.
- Cross-trained employees across departments to enhance customer satisfaction during all operating hours.
Customer Service Manager
Big Y World Class Market
Springfield, Massachusetts
12.2017 - 07.2021
- Trained and supervised customer service team on quality assurance best practices.
- Developed and implemented comprehensive customer service policies and procedures.
- Conducted candidate interviews to assess qualifications and cultural fit.
- Addressed customer needs through face-to-face interactions, surveys, and feedback collection.
- Selected by District Director for Leadership Development courses hosted by corporate leadership.
Customer Service - General
Big Y World Class Market
Springfield, Massachusetts
10.2012 - 12.2017
- Performed various roles, including but not limited to Cashier, Safe Clerk and Assistant Customer Service Manager.
- Utilized multiple POS systems to enhance operational efficiency.
- Ensured customer satisfaction through direct interactions and prompt corrective actions.
- Supported store teams by providing assistance and resources when required.
- Handled complaints professionally to maintain customer satisfaction levels.
Education
High School Diploma -
Ellington High School
Ellington, CT06-2013
Skills
- Category Management
- Market Analysis
- Supplier Negotiation
- Promotional Strategy
- Inventory Optimization
- Sales Forecasting
- Team Leadership
- Project Execution
References
References available upon request.
Timeline
Category Manager
C&S Wholesale Grocers Inc.
05.2025 - Current
Category Merchandiser
C&S Wholesale Grocers Inc.
05.2024 - 05.2025
Associate Category Merchandiser
C&S Wholesale Grocers Inc.
04.2023 - 05.2024
Merchandising Assistant
C&S Wholesale Grocers Inc.
10.2022 - 04.2023
Night Manager
Big Y World Class Market
07.2021 - 10.2022
Customer Service Manager
Big Y World Class Market
12.2017 - 07.2021
Customer Service - General
Big Y World Class Market
10.2012 - 12.2017
High School Diploma -
Ellington High School