Summary
Overview
Work History
Education
Skills
Timeline
Generic

John MacPherson III

Plattsburgh,NY

Summary

Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

17
17
years of professional experience

Work History

Assistant Manager

Curaleaf
09.2024 - 12.2024
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Enhanced team productivity by streamlining operational processes.
  • Oversaw daily operations to maintain store cleanliness and organization.

Assistant Manager

Aldi
05.2024 - 09.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Fulfillment Lead

Sam's Club
09.2022 - 10.2023
  • Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
  • Enhanced customer satisfaction with timely order processing and shipping, ensuring accurate product delivery.
  • Coordinated with team members for efficient inventory management, maintaining optimal stock levels and reducing backorders.
  • Optimized warehouse space utilization by reorganizing storage areas for maximum efficiency.
  • Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
  • Handled escalated customer service issues related to order fulfillment, providing prompt resolutions that enhanced overall client satisfaction.
  • Processed more than 1,000 orders each shift with consistent record of meeting or exceeding productivity targets.
  • Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
  • Selected and filled orders from stock to fulfill customer requirements.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Followed orders precisely for correct items, sizes and quantities.
  • Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.

Fulfillment Lead

Target
09.2020 - 08.2022
  • Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
  • Enhanced customer satisfaction with timely order processing and shipping, ensuring accurate product delivery.
  • Coordinated with team members for efficient inventory management, maintaining optimal stock levels and reducing backorders.
  • Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
  • Implemented quality control measures to reduce errors in order processing, leading to fewer returns and increased customer satisfaction.
  • Optimized warehouse space utilization by reorganizing storage areas for maximum efficiency.
  • Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
  • Implemented performance metrics to track individual progress and identify areas for improvement within the team.
  • Handled escalated customer service issues related to order fulfillment, providing prompt resolutions that enhanced overall client satisfaction.

Lowe's Specialist

Schluter Systems
04.2017 - 09.2020
  • Oversaw inventory control levels and verified storage and organization processes were upheld correctly.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Created and enforced detailed organization processes to increase quality service standards.
  • Maintained high levels of accuracy in daily operations.
  • Supervised shipping and handling operations.
  • Adhered to industry best practices for warehousing, material handling and documentation.
  • Oversaw daily operations and shipping and handling processes.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.

Taxi Driver

Plattsburgh City Taxi
12.2010 - 04.2017
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Stored passenger luggage and personal items with care for safety and security.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Completed individual and business documentation on-time and with minimal errors.
  • Calculated rides costs, received money and returned change.
  • Arrived on time to customer appointments.
  • Upheld high standards of cleanliness, sanitation and service.

Shift Leader

Hannaford Bros. Co
11.2007 - 08.2010
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Assisted cashier team with resolving problems and maintaining efficiency.
  • Counted cash in register drawer at beginning and end of shift.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

GED -

New York State Education Department
Albany, NY
04.2005

Skills

  • Inventory Control
  • Operational Improvement
  • Delegation
  • Time Management
  • Relationship Development
  • Problem Solving

Timeline

Assistant Manager

Curaleaf
09.2024 - 12.2024

Assistant Manager

Aldi
05.2024 - 09.2024

Fulfillment Lead

Sam's Club
09.2022 - 10.2023

Fulfillment Lead

Target
09.2020 - 08.2022

Lowe's Specialist

Schluter Systems
04.2017 - 09.2020

Taxi Driver

Plattsburgh City Taxi
12.2010 - 04.2017

Shift Leader

Hannaford Bros. Co
11.2007 - 08.2010

GED -

New York State Education Department

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