Experienced Director of Operations proficient in managing Real Estate Brokerage operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Operations
MORE Realty
06.2022 - Current
Oversee daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Develop systems and procedures to improve operational quality and team efficiency.
Monitor budget and utilize operational resources.
Oversee day-to-day production activities in accordance with business objectives.
Oversee successful implementation of operational strategies and policies to drive organizational growth and productivity.
Conduct regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
Mentor and coach team members to foster productive and engaging work environment.
Define, implement, and revise operational policies and guidelines.
Contribute to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
Train and guide team members to maintain high productivity and performance metrics.
Principal Broker
Premiere Property Group
02.2017 - 06.2022
Developed strong relationships with clients, resulting in repeat business and referrals.
Negotiated favorable contract terms for buyers and sellers, ensuring successful transactions.
Maintained thorough knowledge of industry trends and regulations, providing informed advice to clients.
Successfully managed a diverse portfolio of properties, catering to various client needs and preferences.
Increased client satisfaction by providing expert guidance and support throughout real estate transactions.
Conducted comprehensive market analyses to determine optimal pricing strategies for property listings.
CEO
Oregon Youth Soccer Association
09.2012 - 12.2016
Achieved company growth by implementing strategic plans and streamlining operations.
Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
Developed key operational initiatives to drive and maintain substantial business growth.
Enhanced brand reputation with effective marketing campaigns and public relations efforts.
Technical Director
Portland Youth Soccer Association
06.2009 - 09.2012
Design and administer an overall coach development program with the objective of developing various levels of coaching expertise to support all programs
Manage, support and deliver on a coach mentoring and development strategy
Identify, recruit and develop a sufficient number of qualified community head coaches and assistant coaches to support all competitive teams
Develop and implement a coach evaluation process that includes: written assessments, interviews and feedback, specific recommendations for further development and follow-up
Build and implement a development plan for each competitive coach
Education
Bachelor of Arts - Business Management
University of Kansas
Lawrence, KS
05.1997
Skills
Operational Efficiency
Operations Oversight
Strategic Planning
Strategic planning and execution
Process Improvement
Leadership training
Performance Analysis
Teamwork and Collaboration
Employee Development
KPI Tracking
Hiring and Onboarding
Recruitment
Certification
Graduate Real Estate Institute (GRI)
Accredited Buyers Representative (ABR)
Sellers Representative Specialist (SRS)
Certified Residential Specialist (CRS)
e-PRO
Committee Work
Oregon Realtors Professional Standards Committee 2021 - present