JOHN MAGBUAL
SAN JOSE,UNITED STATES
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
14
14
years of professional experience
Work History
Patient Service Representative II
Stanford Medicine Partners
10.2024 - Current
- Streamlined patient scheduling processes to enhance appointment availability and reduce wait times.
- Managed patient inquiries, providing accurate information and resolving issues efficiently.
- Coordinated with medical staff to ensure seamless patient flow and optimal service delivery.
- Implemented electronic health record system updates, improving data accuracy and accessibility.
- Collaborated with cross-functional teams to identify areas for process improvement in patient services.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Patient Service Representative
Sutter Health - Palo Alto Medical Foundation
01.2022 - 07.2024
- Coordinate patient appointments, enhancing scheduling efficiency and patient satisfaction.
- Resolve patient inquiries promptly, ensuring high levels of service and satisfaction.
- Utilize medical software to manage patient records accurately, supporting seamless operations.
- Streamlined patient check-in processes, enhancing clinic efficiency and minimizing wait times for improved patient satisfaction.
- Maintained precise patient records, ensuring compliance with healthcare regulations and supporting accurate billing practices.
- Facilitated cross-departmental communication, fostering a unified approach to patient care and enhancing service delivery.
- Eagerly embraced new technologies to support evolving patient care needs, demonstrating adaptability and commitment to professional growth.
- Implemented meticulous data entry protocols, ensuring compliance and supporting reliable patient billing.
- Coordinate with medical staff to streamline clinical request processes, enhancing patient care.
- Develop patient access programs, improving service efficiency and patient satisfaction.
- Utilize scheduling and EHR software to optimize appointment management and insurance verification.
- Manage patient payment processes, ensuring accurate and timely financial transactions.
- Maintain organized and stocked workspaces, supporting a productive office environment.
- Facilitated seamless communication between departments to ensure accurate patient information, enhancing service quality.
- Precisely updated patient records, contributing to reliable data management and improved patient care efficiency.
- Maintained a clean and organized work environment, ensuring a professional and welcoming atmosphere for patients.
- Assisted in training new team members, promoting a cohesive work environment and consistent service quality.
Field Supervisor
Allied Universal
04.2020 - 01.2022
- Analyzed and corrected daily operations issues to increase quality of security service delivery.
- Visited site locations to assess security team performance and articulate improvement strategies.
- Coordinated employee schedules to maintain proper coverage for facility security needs.
Barista
85C Bakery Cafe
10.2019 - 11.2020
- Restocked bar line for fast service capabilities.
- Cleaned prep areas and replenished supplies to maintain safe and healthy work environment.
- Cleaned and sanitized work areas and utensils.
- Prepared and served coffee, tea and hot cocoa.
- Performed routine maintenance on coffee machines to ensure optimal performance and prevent malfunctions.
Assistant Cashier
Costco Wholesale
03.2015 - 09.2015
- Organized, swept and mopped checkout aisles to maintain store appearance.
Security Officer
Universal Protection Services
11.2013 - 10.2014
- Patrol the exterior and interior of a mall, escorts, loss prevention, and stop public disputes.
Security Officer
California's Great America
03.2012 - 11.2013
- Loss prevention, escorts, stop fights, help aid guests, and provide friendly customer service.
- Warned persons of rule infractions or violations and apprehended or evicted violators from premises.
- Used radio and other communication devices to keep in regular touch with other security guards and controller.
- Manned entrance and exit posts and checked authorization for personnel and visitors.
Education
COURSES - CODING, SOFTWARE DEVELOPER
San Jose State University
San Jose, CA07.2024
BACHELOR OF SCIENCE (B.S.) - PUBLIC HEALTH
San Jose State University
San Jose, CA12.2019
ASSOCIATE OF SCIENCE (A.S.) - HEALTH SCIENCE
Evergreen Valley College
San Jose, CA01.2019
Skills
- Patient Registration
- Web Development
- Web Design
- Organizational Skills
- Team Collaboration
- Customer Service
- Database Management
- Data Entry
- Insurance Verification
- Healthcare Systems
Hobbies and Interests
I love working out and being fit. I occasionally enjoy hiking and walking, and I sometimes binge-watch shows on a rainy day.
Timeline
Patient Service Representative II
Stanford Medicine Partners
10.2024 - Current
Patient Service Representative
Sutter Health - Palo Alto Medical Foundation
01.2022 - 07.2024
Field Supervisor
Allied Universal
04.2020 - 01.2022
Barista
85C Bakery Cafe
10.2019 - 11.2020
Assistant Cashier
Costco Wholesale
03.2015 - 09.2015
Security Officer
Universal Protection Services
11.2013 - 10.2014
Security Officer
California's Great America
03.2012 - 11.2013
BACHELOR OF SCIENCE (B.S.) - PUBLIC HEALTH
San Jose State University
ASSOCIATE OF SCIENCE (A.S.) - HEALTH SCIENCE
Evergreen Valley College
COURSES - CODING, SOFTWARE DEVELOPER
San Jose State University