John Mager
Abington,PA
Summary
Polished professional that manages multiple tasks, utilizes electronic record management systems, and provides excellent customer service. Adheres to sensitive information records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining confidentiality. Seeking opportunities that foster personal and professional growth and learning.
Overview
2
2
years of professional experience
Work History
Records Coordinator
Recordtrak
12.2023 - Current
- Maintain sensitive information records in regards to HIPPA compliance
- Reduced errors in record categorization by implementing a standardized classification system across all departments.
- Established efficient workflows for processing incoming and outgoing records, expediting response times for requests.
- Ensured timely delivery of requested documents for internal and external parties, enhancing customer satisfaction.
Business Owner
Red Head Lawn Services
03.2022 - Current
- Build, manage, and operate a landscaping business providing reliable landscaping services to commercial and residential clientele, including regular maintenance and landscape design
- Communicate, negotiate and draft contracts, invoices and statements of work
- Develop strategies to streamline the onboarding of new clientele
Customer Service
Trios Tomato Pie
12.2021 - 12.2023
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Utilized customer feedback to improve customer service.
- Train new employees on POS system and best customer services practices to deliver high-quality service.
- Ensure product quality.
Education
B.A. in History -
Cabrini University
Radnor, PA05.2022
Project Management -
Coursera.com
Skills
- Records Management
- HIPAA Compliance
- Adept in MS Office (Excel, Word, Powerpoint)
- Time Management
- Customer Service
- Attention to Detail
- Professional Writing
- Conflict Resolution
- Data Entry
- Verbal & Written Communication
- Problem Solving
- Project Management
Timeline
Records Coordinator
Recordtrak
12.2023 - Current
Business Owner
Red Head Lawn Services
03.2022 - Current
Customer Service
Trios Tomato Pie
12.2021 - 12.2023
B.A. in History -
Cabrini University
Project Management -
Coursera.com