John Mahoney
Assistant Store Manager
Cincinnati,OH
Summary
Skilled Customer Service skills with over 5 years of experience in the financial field. Supervised and motivated a team of 7+ managers on check cashing and card sales. P&Ls management skills.
Overview
5
5
years of professional experience
Work History
Senior Assistant Store Manager
PLS Financial Services
02.2019 - Current
- Raised accuracy and accountability by creating employee check lists to run a shift diligently
- Increased customer satisfaction by providing exceptional service and addressing concerns.
- Created a high work moral to my store by having a great attitude and being easily approachable about any concerns my employees may have.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Oversee all customer transactions to make sure all transactions are correctly processed to stop future problems from arising.
- Trained new managers on check cashing procedures, collections, customer service skills, and store cash balancing.
Education
High School Deploma -
Cincinnati College Preparatory Academy
1425 Linn St, Cincinnati, OH 4521405.2018
Skills
- Proficient in Customer Service Engagement and Customer Solutions
- P&L Management
- Employee reviews (More than 30 personal Google reviews)
- Customer Relationship Building
- Customer Retention
- Sales Growth (generates more than 33% of store sales)
- Problem-Solving
- Team Management
- Direct Sales
- Teamwork and Collaboration
- Team Building and Leadership
- Training Management
- Employee Motivation
Timeline
Senior Assistant Store Manager
PLS Financial Services
02.2019 - Current
High School Deploma -
Cincinnati College Preparatory Academy