John Maldonado
Simpsonville,SC
Summary
Customer-focused professional with 5+ years of experience delivering high-quality service in healthcare, administrative, and independent business settings. Former Navy Hospital Corpsman and Medical Assistant experienced in high-volume environments, phone communication, scheduling coordination, issue resolution, and documentation accuracy. Strong communicator with proven ability to listen actively, resolve concerns, and support diverse populations. Bilingual (English/Spanish), adaptable to new systems, and ready to contribute to a remote customer service team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Professional Sabbatical
02.2023 - Current
- Addressed personal priorities while maintaining structured analytical engagement through independent financial research.
- Continued professional development and preparation for return to full-time customer-focused work.
Part-Time
Online Coaching
01.2020 - 01.2022
- Communicated regularly with clients via phone and digital messaging to provide guidance and accountability support.
- Actively listened to concerns, adjusted strategies, and resolved client challenges.
- Maintained structured documentation of client interactions and follow-up plans.
- Built trust through consistent, empathetic communication.
Amazon Reselling
01.2020 - 01.2022
- Managed customer inquiries, resolved order issues, and provided timely communication regarding products and shipping.
- Maintained accurate transaction records and ensured prompt responses to customer concerns.
- Demonstrated professionalism and accountability in all customer-facing interactions.
- Self-Employed
Medical Assistant
Foot Clinic of South Carolina
03.2019 - 05.2019
- Delivered front-line patient support including phone communication, appointment scheduling, and intake coordination.
- Maintained accurate documentation and handled confidential information.
- Assisted patients with questions and ensured clear understanding of service instructions.
Field Medical Service Technician
3rd Light Armored Reconnaissance Battalion
04.2017 - 05.2018
- Provided service and support in Regimental and Battalion Aid Station settings.
- Conducted patient intake, documentation, and coordinated appointment scheduling to maintain readiness.
- Performed outbound calls to schedule follow-ups and ensure compliance with medical requirements.
- Maintained accurate records and communicated effectively with personnel and leadership.
- Marine Corps Air Ground Combat Center
General Duty Corpsman
Naval Medical Center Camp Lejeune
11.2016 - 04.2017
- Supported a high-volume emergency department serving 200+ individuals daily.
- Conducted intake, documentation, and coordinated service flow under fast-paced conditions.
- Communicated clearly with patients and clinical staff to resolve immediate needs.
- Adapted quickly to department-specific electronic systems.
General Duty Corpsman
Naval Medical Center Camp Lejeune
01.2015 - 01.2017
- Served as liaison between 7 specialty providers and patients, coordinating appointments and follow-up communication.
- Team Leader supervising 3 corpsmen, mentoring them in patient communication and service coordination.
- Worked alongside administrative staff to schedule 748+ appointments.
- Conducted outreach to 557 patients as referral tracker, achieving 84% contact rate and 100% satisfaction feedback.
- Facilitated 31 therapy groups contributing to 95% return-to-duty rate.
- Maintained accurate documentation across multiple electronic systems.
- Served as Safety & Security Program Officer responsible for $4,376 in controlled assets.
General Duty Corpsman
Naval Medical Center Camp Lejeune
01.2013 - 01.2015
- Supported individuals in high-stress environments using calm, empathetic communication.
- Facilitated group sessions and documented service interactions.
- Applied conflict de-escalation skills while maintaining confidentiality standards.
- Ensured accurate documentation and compliance with policies.
Education
Bachelor’s Degree - Exercise Science
Bryan University
02.2022
High School Diploma -
Mauldin High School
01.2012
Skills
- Customer Service & Member Support
- Active Listening & Problem Resolution
- Phone & Digital Communication
- Appointment Scheduling & Outreach
- Documentation & Record Accuracy
- High-Volume Workflow Management
- Conflict De-Escalation
- Multi-System Navigation (AHLTA, Essentris, T-Systems)
- Data Entry & Microsoft Word
- Bilingual: Spanish / English
- Team Collaboration & Leadership
- Electronic Systems: AHLTA, Essentris, T-Systems
- Data Entry & Documentation
- Microsoft Word
- Multi-System Navigation
- Workflow Organization
Certification
- Registered Medical Assistant 2019
- Medical Secretary United States Military Apprenticeship
- North Carolina EMT Certification 2015
- CPR
- Combat Lifesaver Instructor
- Combat Trauma Management Course
Timeline
Professional Sabbatical
02.2023 - Current
Part-Time
Online Coaching
01.2020 - 01.2022
Amazon Reselling
01.2020 - 01.2022
Medical Assistant
Foot Clinic of South Carolina
03.2019 - 05.2019
Field Medical Service Technician
3rd Light Armored Reconnaissance Battalion
04.2017 - 05.2018
General Duty Corpsman
Naval Medical Center Camp Lejeune
11.2016 - 04.2017
General Duty Corpsman
Naval Medical Center Camp Lejeune
01.2015 - 01.2017
General Duty Corpsman
Naval Medical Center Camp Lejeune
01.2013 - 01.2015
Bachelor’s Degree - Exercise Science
Bryan University
High School Diploma -
Mauldin High School