John Malone

Oversee a team of hourly associates to ensure smooth fulfillment operations. Key responsibilities include:

Team Leadership & Development: Supporting, mentoring, and motivating your workforce to maintain high levels of safety, quality, and performance.

Operational Efficiency: Managing workflow processes across different fulfillment stages—First Mile (inventory storage), Middle Mile (transportation), and Last Mile (customer delivery).

Performance & Metrics: Monitoring productivity, analyzing reports, and implementing improvements to optimize efficiency and profitability.

Cross-Functional Collaboration: Working with departments like Safety, Engineering, Loss Prevention, and HR to align business objectives.

Process Improvement: Utilizing Lean Six Sigma principles to refine operations, reduce costs, and enhance customer satisfaction.

Problem-Solving & Decision-Making: Addressing challenges in real-time, ensuring compliance with company policies, and driving strategic initiatives.

• Assisted in managing financial data related to scholarship awards and student applications.
• Provided customer service and administrative support, enhancing organizational efficiency.
• Coordinated special events, orientations, and academic conferences.
• Organized student financial aid documentation, ensuring accuracy and compliance.

• Managed a team of 50+ associates, implementing cost-saving initiatives, and reducing expenses by 15%.
• Developed workflow optimization strategies to improve inventory and fulfillment efficiency.
• Solved operational challenges, collaborating with leadership to refine financial processes.