John Maloy

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Over saw 12 crews in Tidewater and Richmond markets
• Deck Restoration and Building new decks

• Compared recently sold area properties to determine competitive market prices.
• Promoted sales of properties through advertisements, open houses and online advertising platforms.
• Arranged for inspections and surveys of sold properties.
• Resolved client concerns related to home purchases to maintain high satisfaction ratings.
• Over 500 real estate transactions
• First listing agent for Redfin in state of Maryland

*Deck Restoration Services Restoring and rebuilding Decks

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Evaluated suppliers to maintain cost controls and improve operations.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.