Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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John Mammay

Pittsburgh,PA

Summary

Accomplished Account Manager with a proven track record at Evergreen North American, enhancing client satisfaction and retention through exceptional account management and customer service. Skilled in fostering teamwork and collaboration, I've driven sales growth and resolved complex issues, demonstrating both strong client relations and problem-solving abilities.

Overview

37
37
years of professional experience

Work History

Account Manager

Evergreen North American
01.2021 - 01.2025
    • Increased client satisfaction by building strong relationships and addressing their needs promptly.
    • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
    • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
    • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Sales Manager

Rain For Rent
05.2019 - 07.2020
    • Handled customer relations issues, enabling quick resolution, and client satisfaction.
    • Increased sales revenue by developing and implementing effective sales strategies.
    • Built long-lasting client relationships through excellent customer service and consistent followups.
    • Led a successful sales team by providing motivational coaching and performance-based incentives.

Outside Sales Representative

Superior Environmental Solutions
02.2017 - 04.2019
    • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
    • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
    • Established new accounts through cold calling and personal visits to potential customers.
    • Exceeded monthly sales targets and quotas consistently.

Director of Client Relations

Weavertown Environmental Group
03.2010 - 11.2016
  • Streamlined communication processes for improved client interactions and response times.
  • Coordinated cross-functional teams to deliver seamless service experiences for clients across all touchpoints.
  • Established strong relationships with key clients, driving loyalty and long-term partnerships.
  • Spearheaded the creation of customized reports that provided valuable insights into client performance metrics and growth opportunities.

Remediation Manager

MAX Environmental
01.1997 - 02.2010
    • Managed and motivated employees to be productive and engaged in work.
    • Accomplished multiple tasks within established timeframes.
    • Maintained professional, organized, and safe environment for employees and patrons.
    • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Technical Representative

Republic Environmental Systems
04.1992 - 10.1996
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Coordinated with engineering teams to report software bugs, contributing to improvements in product quality and performance over time.
  • Managed high-profile accounts, delivering exceptional service and fostering long-term client relationships.
  • Enhanced customer satisfaction by providing timely and effective technical support.

Sales Representative

Chambers Development
01.1988 - 02.1992
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Education

Some College (No Degree) - Chemistry

California State University
CA

No Degree - Business

Robert Morris
Pittsburgh, PA

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Professional: Consummate Environmental Professional with extensive competency within the following disciplines

    Regulations:

    - OSHA
    - RCRA
    - CERCLA
    - TSCA
    - LARW

    Technologies:

    Bioremediation
    - Aerobic
    - Anaerobic

    Soil Vapor Extraction
    Thermo Decomposition
    Stabilization
    Fuels Blending
    Encapsulation
    Dewatering
    Electrostatic Precipitation
    Leachate Management
    Site Investigation/Remediation
    Document Preparation
    Chemical Analysis/Interpretation

    Certifications:

    OSHA 10-Hour Construction
    OSHA 30-Hour Construction
    OSHA 10-Hour General Industry
    OSHA 30-Hour General Industry
    OSHA 40-Hour Hazwoper and GHS Communication
    RCRA Hazardous Waste Management
    -P30,300 and C30

Accomplishments

  • MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
  • Business Development: - Developed strong relationships with key referral sources which resulted in 12% increase in referrals over one-year period.Initiated two key partnerships which resulted in [X%] revenue growth.
  • Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.

Timeline

Account Manager

Evergreen North American
01.2021 - 01.2025

Sales Manager

Rain For Rent
05.2019 - 07.2020

Outside Sales Representative

Superior Environmental Solutions
02.2017 - 04.2019

Director of Client Relations

Weavertown Environmental Group
03.2010 - 11.2016

Remediation Manager

MAX Environmental
01.1997 - 02.2010

Technical Representative

Republic Environmental Systems
04.1992 - 10.1996

Sales Representative

Chambers Development
01.1988 - 02.1992

Some College (No Degree) - Chemistry

California State University

No Degree - Business

Robert Morris

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John Mammay