Summary

Overview

Work History

Education

Languages

Timeline

John Mammola

Glen

Summary

Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Overview

years of professional experience

Work History

Natalie’s Inc /Business Owner

Natalie’s Inc

Danvers

06.1975 - Current

Developed policies and procedures for the organization.
Reviewed legal documents related to business operations.
Implemented quality assurance processes to ensure product excellence.
Maintained relationships with existing clients by providing superior customer service.
Organized events such as trade shows and conferences.
Developed strategic plans to increase profitability and efficiency.
Analyzed market trends to identify new business opportunities.
Oversaw budgeting and financial management.
Managed daily operations of business, including hiring and training staff.
Set pricing structures according to market analytics and emerging trends.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Ticket Scanning

Vail Resorts Inc

Bartlett

12.2024 - 04.2025

Assisted with ticket scanning and ushering patrons to their seats.
Facilitated ticket scanning and seat assignments
Resolved problems reported by users through helpdesk ticketing system or direct contact.
Performed routine maintenance tasks on equipment used for ticket scanning, boarding pass verification.
Kept track of guests entering and exiting the facility by scanning tickets or passes upon entry
Tracked progress of unresolved tickets until successful resolution was achieved.

Groundskeeper

Storyland

Glen

04.2021 - 10.2024

Assisted with landscaping projects such as laying sod or planting trees.
Mulched flower beds to retain moisture levels in the soil.
Swept and raked leaves, debris, and other materials from the grounds.
Watered plants, flowers, and turf to maintain healthy growth.
Inspected lawns for weeds, pests, or other signs of damage.
Applied fertilizers and pesticides according to regulations.
Cleaned gutters to ensure proper drainage of water away from buildings.
Trimmed trees, shrubs, and hedges using hand tools such as shears and pruners.
Used hand-held tools to maintain green spaces.
Pruned trees and bushes to improve visibility and shape.
Performed seasonal landscaping tasks including planting flowers, bushes, and trees.

Ticket Scanner

Cranmore Mountain Resort

North Conway

01.2020 - 04.2021

Collected cash payments from customers when necessary.
Cleaned up after events by disposing of trash properly and returning furniture back into place.
Reported any suspicious activity or violations of policy to supervisors immediately.

Education

High School Diploma -

Cambridge High School

Cambridge, MA

06-1960

Some College (No Degree) - Business Administration

Harvard Business