Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Mangin

Phoenix,AZ

Summary

Highly motivated with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

9
9
years of professional experience

Work History

Sales Associate

Menzie Stone Company
01.2020 - 05.2023
  • Consistently reached and surpassed sales goals by building strong relationships & providing excellent customer service
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Worked as account manager for multiple contractors, sister/brother locations, realtors & designers
  • Surpassed $1M in sales for 2021 & 2022

Server/Manager

Kirin Sushi Restaurant/Carrabbas Italian Grille
08.2015 - 12.2019
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Led team of servers to consistently meet customer service and sales targets.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
  • Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.

Cashier/Warehouse Assistant

Red Stick Sports
05.2014 - 07.2015
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Assisted with stock takes and cycle counts to promote accurate inventory processes.
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Bachelor of Arts - Marketing

Southeastern Louisiana University
Hammond, LA

Skills

  • Negotiation Tactics
  • Excellent People Skills
  • Sales and Marketing
  • Corrective Actions
  • Formal Wear
  • Policy and Procedure Adherence
  • Hospitality and Accommodation
  • Customer Service
  • Acquire New Business
  • Sales Training
  • Conflict Resolution
  • Listening Skills

Timeline

Sales Associate

Menzie Stone Company
01.2020 - 05.2023

Server/Manager

Kirin Sushi Restaurant/Carrabbas Italian Grille
08.2015 - 12.2019

Cashier/Warehouse Assistant

Red Stick Sports
05.2014 - 07.2015

Bachelor of Arts - Marketing

Southeastern Louisiana University

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John Mangin