John Mangogna
Houston,Texas
Summary
Operation Manager and Customer Service Professional Highly effective and customer service-driven Operation Manager with over 15 years of experience successfully demonstrating the correct way to complete processes in a streamlined, efficient, and safe manner. . Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining the best well-coordinated and decisive leader with expertise in program management, team building, and performance optimization. Goal-oriented Warehouse Manager delivering practical strategies to drive productivity, personnel retainment and process optimization. Excels in creative problem solving on complex operational issues. Proven success providing leadership to teams of Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Goal-oriented Warehouse Manager delivering practical strategies to drive productivity, personnel retainment and process optimization. Excels in creative problem solving on complex operational issues. Proven success providing leadership to teams of 60 associates
Overview
6
6
years of professional experience
Work History
Operation Manager III
Amazon
Katy, TX
03.2018 - Current
- Effectively communicating with teams members at all levels to improve staff performance and morale
- Maintains quality of service by following organization standards and runs metrics reports for production
- Mentor and Manage team members, including performance management
- Inputs data, information, and metrics while ensuring that all production quotas are fulfilled
- Multi-tasks, adheres to strict deadlines strong organizational skills
- The coaching staff for productivity and quality best practices
- Spread motivation, engage and performance excellence within the teams, and Ensure productivity is met
- Solves problems and resolves the conflict by writing the correct tickets to fix the problems as they arise
- Maintain a safe healthy working environment by establishing the following enforcing standards and procedures
- Built a motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Kept documentation and records are accurate and up-to-date with the latest data to prevent errors in processing or delivery.
- Resolved problems, improved operations and provided exceptional service
- Used Microsoft Word and other software tools to create documents and other communications
- Delivered services to customer locations within specific time frames
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Proven ability to learn quickly and adapt to new situations
Education
No Degree - Small Business Administration And Management
Tyler Junior College
Troup, TX08.2008
Skills
- Good leadership
- Productivity and efficiently improvements
- Communication and interpersonal skills
- Understanding Customer Needs
- Operations Planning
- Quality Management
- Delegating Work
- Coaching and Motivation
- Logistics Systems
- Distribution and Warehousing
- Courteous with Strong Service Mindset
- Active Listening
- Microsoft Outlook
- Strong Analytical and Problem-Solving Skills
- Microsoft Excel
- Performance Evaluations
- Leadership
- Employee Safety
- Customer Needs Assessments
- Environmental Concerns
- Analytic Tools and Methods
- Improvement Recommendations
- Distribution Reporting and Documentation
- Word
- Excel
- Expense Tracking
- Performance Management
- Resource Allocation
Timeline
Amazon Operation Manager III
Amazon
03.2018 - Current
No Degree - Small Business Administration And Management
Tyler Junior College