John Marchetti
Dudley,MA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled automotive repair professional with a solid history of success working on both domestic and import vehicles. Veteran Tow Truck Operator successful at working with speed and efficiency to perform successful tows. Excellent customer relations, planning and organizational skills. Prepared to bring 7+ years of related experience and take on fast-paced position.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Level 2 Roadside Technician
AAA Northeast
Millbury, MA
11.2021 - Current
- Attended training sessions related to safety protocols and procedures for proper operation of tow trucks.
- Established good working relationships with clients by offering courteous service throughout each job assignment.
- Loaded and unloaded vehicles onto trailers or tow truck beds using chains, straps, winches, ramps, hoists and dollies.
- Provided roadside assistance including jump starts and tire changes.
- Responded promptly to customer requests for service via phone or radio dispatch systems.
- Utilized various communication devices such as two-way radios and cellular phones to receive instructions from dispatch personnel.
- Performed pre-trip inspections on tow trucks to ensure safety and compliance with regulations.
- Maintained physical and mental fitness to accomplish demanding trip schedules, remain alert and ensure safety at all times.
- Conducted regular vehicle and equipment inspections to maintain safety and comply with laws.
- Maintained ongoing communications with supervisors in operations center to keep teammates informed.
- Followed maps and GPS systems to promptly complete tasks.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Explained goals and expectations required of trainees.
- Documented all training activities including attendance records, feedback forms, surveys.
Tow Truck Driver
Mac Shell
Webster, MA
04.2016 - 11.2016
- Provided roadside assistance services such as jump starts, tire changes, and fuel delivery.
- Inspected tow trucks before and after use for mechanical issues or damage.
- Checked chains, cables, straps, and winches for proper operation and safety purposes.
- Utilized radios or telephones to communicate with dispatch personnel regarding job details.
- Provided courteous customer service at all times by being friendly, helpful, and professional.
- Followed company policies and procedures related to health and safety guidelines.
- Maintained safe driving habits to protect property and general public on roadways.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Recorded expenses and maintained receipts.
General Automotive Technician 2
Goodyear Auto Service Center
Webster, MA
03.2014 - 11.2016
- Maintained a clean working environment at all times.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Performed drive ability tests on vehicles after repairs were completed.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
- Operated a variety of shop equipment safely and efficiently.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Attended technical training courses when available to increase knowledge base.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Demonstrated knowledge of applicable safety procedures while performing repairs.
- Evaluated, repaired and aligned vehicle suspensions.
- Maintained certifications and completed training on systems and components.
- Conducted test drives before and after repair services.
- Supervised and trained mechanics in the proper use of tools, procedures, and safety protocols.
- Trained and mentored employees in procedures and performance improvement strategies.
- Conferred with management to coordinate work activities or identify needed resources.
- Filled out work orders, repair logs and maintenance plans to document work completed.
Assistant Store Manager
Jiffy Lube
Wakefield, MA
01.2001 - 12.2005
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Performed oil changes and lubrication services on a variety of vehicles.
- Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
- Checked fluids and maintenance-related parts and topped off or replaced.
- Installed new windshield wiper blades and checked tire pressure.
- Maintained tools, test equipment and materials, keeping work areas organized.
- Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.
- Greeted customers in a friendly manner upon arrival at the service station.
Education
High School Diploma -
Somerville Vocational High School
Somerville, MA06-1998
Skills
- Emergency Repairs
- Customer Relations
- Valid Driver's License
- Decision-Making
- Reliability
- Adaptability
- Professionalism
- Problem-Solving Aptitude
- Customer Service
- Power Tools
- Willing to Learn
- Problem-Solving
- Team Collaboration
- Adaptability and Flexibility
- Hand and Power Tool Operation
- New Hire Training
Affiliations
Married and Father of 3 kids.
Love being outdoors.
Have lots of hobbies and interests.
Loves animals.
Enjoys helping others.
Certification
* Current DOT Medical Card
* Current License D
Have performed AAA seminars to help advance in my career here at AAA Northeast.
Helping others
- I have always found a need to help others especially in time of need.
- I enjoy training new people in there career choice here at AAA Northeast.
- I tend to always have open communications with Both Supervisors in Millbury,MA as well as management team.
References
References available upon request.
Timeline
Level 2 Roadside Technician
AAA Northeast
11.2021 - Current
Tow Truck Driver
Mac Shell
04.2016 - 11.2016
General Automotive Technician 2
Goodyear Auto Service Center
03.2014 - 11.2016
Assistant Store Manager
Jiffy Lube
01.2001 - 12.2005
High School Diploma -
Somerville Vocational High School