Summary
Overview
Work History
Education
Skills
References
Timeline

John Marcus

Brea,CA

Summary

Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills are a few of my most prominent characteristics. Adept at working effectively unsupervised, and can quickly master new skills. Looking to join a growing enterprise where I can showcase my technical knowledge and acumen.

Overview

2
2
years of professional experience

Work History

Help Desk Tier 1/2

The Management Trust
Irvine, CA
09.2023 - 08.2024
  • Diagnosed issues with computers, printers, scanners and other peripherals.
  • Provided training sessions for users on how to use specific applications.
  • Created user accounts in Active Directory and managed user access rights.
  • Performed system maintenance tasks such as patching, upgrading, configuring and installing applications.
  • Assisted with the setup of workstations for new employees as required.
  • Developed documentation related to help desk procedures and services offered.
  • Deployed applications onto cloud-based infrastructure using technologies such as Amazon Web Services or Microsoft Azure Platforms.

Help Desk Support Specialist

Foothill Regional Medical Center
Tustin, CA
04.2023 - 08.2024
  • Maintained user accounts in Active Directory and Exchange Server environments.
  • Deployed operating systems.
  • Responded quickly to emergency situations involving outages or data loss scenarios.
  • Assisted with the deployment of new applications and updates to existing applications.
  • Tracked service requests through a ticketing system such as Remedy or Service Now.

Help Desk Technician

Taco Bell Corporation/YUM! Brands
Irvine, CA
04.2022 - 03.2023
  • Worked effectively in team environments to make the workplace more productive.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Assisted users with troubleshooting computer issues via remote desktop sessions.
  • Provided technical support to internal customers in a timely manner.

Education

IT Certification in Networking And Cybersecurity -

ABCO Technology, Los Angeles, CA
04-2023

Skills

  • Hardware Installation
  • Software updating
  • System Administration
  • Remote Support
  • Troubleshooting and diagnostics
  • Virtualization Technologies
  • Organization and Time Management
  • Microsoft Office

References

References available upon request.

Timeline

Help Desk Tier 1/2 - The Management Trust
09.2023 - 08.2024
Help Desk Support Specialist - Foothill Regional Medical Center
04.2023 - 08.2024
Help Desk Technician - Taco Bell Corporation/YUM! Brands
04.2022 - 03.2023
ABCO Technology - IT Certification in Networking And Cybersecurity,

Similar Profiles

CREATE PROFILE
John Marcus