John-Mark McKethan
Waco,TX
Overview
15
15
years of professional experience
Work History
Loan Officer/Insurance Agent
Educators Credit Union
Waco, TX
11.2022 - Current
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Approved or denied loan applications based on established guidelines.
- Started ECU's insurance agency as sole insurance agent
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Developed and maintained relationships with potential customers to increase loan business.
Loan Officer/Branch Manager/Documunt Retention Manager
Educators Credit Union
Waco, TX
06.2016 - 11.2022
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Approved or denied loan applications based on established guidelines.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Identified opportunities for cross-selling additional products and services.
- Performed quality assurance reviews on all closed loans for compliance purposes.
- Monitored daily activities within the branch including cash flow management, teller transactions, account openings and closings.
- Resolved customer complaints promptly and efficiently while ensuring excellent customer service standards.
- Organized training sessions for new employees on proper banking procedures and regulations.
- Conducted regular meetings with employees to discuss goals and performance issues.
Loan Processor/Assistant Branch Manager/Document Retention Manager
Educators Credit Union
Waco, TX
04.2015 - 06.2016
- Submitted loan applications to underwriting department for review and approval process.
- Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
- Monitored progress of each loan application from start to finish ensuring timely completion.
- Calculated income, assets and liabilities to meet lender requirements.
Accounting Clerk/Document Retention Manager
Educators Credit Union
Waco, TX
02.2013 - 04.2015
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Processed both outgoing and incoming payments and invoices.
- Supported clerical and administrative needs of senior department staff.
- Performed ACH origination functions, including batch creation, balancing, and submission to the Federal Reserve Bank.
- Conducted audits of all check batches received from the bank before processing them.
Teller (Part-Time)
Educators Credit Union
Waco, TX
11.2012 - 02.2013
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
Inter-Library Loan Clerk
Baylor University
Waco, TX
09.2010 - 07.2011
- Search the stacks and scanned documents for Inter-Library Loan Department at Baylor University
- Delivered materials to various departments that came from other institutions
- Helped the Poage Library in the accumulation of products for research assignments
College Program Intern
Walt Disney World
Lake Buena Vista, FL
05.2009 - 01.2010
- Attractions Attendant
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Educated patrons on facilities, entertainment options and rules and regulations.
Education
Master of Arts - History
University of Nebraska - Kearney
12-2024
Bachelor of Arts - History
Baylor University
Waco, TX12-2011
Skills
- Financial Stewardship: Nearly ten years of stewardship of Educators Credit Union
- Loan Decisioning: Half a decade of analyzing and approving loan applications
- Managing: Four years of managing experience
- Accounting: Two years of accounting work experience
- Computer Literate: Database Administration, System Administration, Microsoft Office, Wisdom Accounting Suite
- Customer Service
- Library Research Experience
- Museum Exhibit Creation
Associations
- American Society for Church History
- The Society for Historians of the Gilded Age and Progressive Era Member
- Conference on Latin American History
Professional Projects
- "We Were Here: The People of the Frank Museum", Frank Museum Kearney, Nebraska, December 2023
- Omeka exhibit focusing on the patients and staff of the Nebraska State Hospital of Tuberculosis
Timeline
Loan Officer/Insurance Agent
Educators Credit Union
11.2022 - Current
Loan Officer/Branch Manager/Documunt Retention Manager
Educators Credit Union
06.2016 - 11.2022
Loan Processor/Assistant Branch Manager/Document Retention Manager
Educators Credit Union
04.2015 - 06.2016
Accounting Clerk/Document Retention Manager
Educators Credit Union
02.2013 - 04.2015
Teller (Part-Time)
Educators Credit Union
11.2012 - 02.2013
Inter-Library Loan Clerk
Baylor University
09.2010 - 07.2011
College Program Intern
Walt Disney World
05.2009 - 01.2010
Master of Arts - History
University of Nebraska - Kearney
Bachelor of Arts - History
Baylor University