John-Mark Torrence
West Olive,MI
Overview
1
1
year of professional experience
Work History
Marina Dock Hand
Freedom Boat Club
Saugatuck, MI
05.2023 - 08.2023
- Answered customers' questions and addressed complaints in person and via phone.
- Maintained accurate records of customer information including boat registration numbers and contact information.
- Provided customer service by responding to questions regarding boat rentals, fuel prices, and other services offered at the marina.
- Communicated effectively with customers regarding any changes or updates concerning their reservations.
- Assisted customers with the loading and unloading of their boats onto the docks.
- Conducted daily inspections of boats stored at the marina for damage or signs of wear and tear.
Outdoor Show Sales Associate
Razor Custom Tackle
Grand Rapids, MI
01.2023 - 01.2023
- Developed trusting relationships with customers by making personal connections.
- Helped customers find specific products, answered questions, and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Shipping Dock Associate
FedEx
Portage , MI
06.2022 - 08.2022
- Loaded and unloaded freight from trucks and containers in a safe manner using pallet jacks or dollies.
- Organized warehouse space to ensure efficient storage of goods.
- Transported items between different locations within the facility as needed.
- Inspected containers for damage or missing parts prior to loading and unloading cargo.
- Used scanners to track parcel information, condition or receipt.
Education
Bachelor of Arts - Communications
Hope College
Holland, MI05-2024
Affiliations
- College Bass Fishing Tour 2021-2024
- Professional Sponsorships include Razor Custom Tackle, Whitewater Fishing, Fitzgerald Rods & XZone Lures
- Hope College Men's Lacrosse 2021 & 2022
References
References available upon request.
Timeline
Marina Dock Hand
Freedom Boat Club
05.2023 - 08.2023
Outdoor Show Sales Associate
Razor Custom Tackle
01.2023 - 01.2023
Shipping Dock Associate
FedEx
06.2022 - 08.2022
Bachelor of Arts - Communications
Hope College