John Markham
Princeton,KY
Summary
Dynamic professional with a proven track record in guest relations management and account balancing, honed at Days Inn By Wyndham. Excelled in greeting guests and generating reports, boosting customer retention through exceptional service. Skilled in both automated telephone systems and fostering positive guest experiences. Demonstrated ability to mentor staff and streamline operations, enhancing efficiency and satisfaction.
Overview
22
22
years of professional experience
Work History
Front Desk/Night Auditor
Days Inn By Wyndham
07.2008 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Kept accounts in balance and ran daily reports to verify totals of 60 rooms in hotel.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Logged wake-up call requests and set up automatic rings in system.
- Reviewed checklist on daily basis and planned shift accordingly.
- Trained and mentored staff on procedures, service standards and productivity strategies.
- Performed nightly updates to room charges and rates.
- Documented accounts and logs throughout shift to keep up with requirements.
- Balanced hotel accounts and resolved discrepancies.
- Trained new staff members in customer service techniques and hotel operations.
- Developed and maintained positive relationships with guests for satisfaction.
Independent Property Inspector
Markham Contracting
05.2003 - 05.2007
- Checked into potential license violations and permit concerns to isolate and remedy issues.
- Identified discrepancies between use and management directives by evaluating historical documents and current reports.
- Carefully evaluated use of government property to determine compliance with HUD requirements.
- Gathered data, physical samples, and photographic evidence of alleged issues.
- Completed inspections of current construction, refurbishment and repair projects.
- Investigated complaints, incidents, and accidents at work sites.
- Re-inspected commercial and residential constructions which previously failed inspections.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
Factory Worker
Bodycote
03.2002 - 09.2002
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Utilized hand tools and power tools to assemble products, practicing safety measures.
- Coached fellow workers to operate machines properly and comply with safety procedures.
Education
Veterinary Assistance - Veterinarian Assisting
Penn Foster College
Scottsdale, AZ05.2013
Skills
- Automated telephone systems
- Greeting guests
- Registration processing
- Credit and cash payments
- Guest Services
- Supply Stocking
- Daily transactions review
- Posting charges
- Generating Reports
- Welcoming guests
- Account Balancing
- Guest Relations Management
Timeline
Front Desk/Night Auditor
Days Inn By Wyndham
07.2008 - 08.2024
Independent Property Inspector
Markham Contracting
05.2003 - 05.2007
Factory Worker
Bodycote
03.2002 - 09.2002
Veterinary Assistance - Veterinarian Assisting
Penn Foster College
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