John Markworth
Anaheim,CA
Summary
Flexible hard worker ready to learn and contribute to team success. Motivated Service Manager knowledgeable about mechanical service needs. Expert in operating vehicles, purchasing parts and satisfying customers. Driven to maintain reputation of excellence by keeping service operations cost-effective, speedy and high-quality.
Overview
25
25
years of professional experience
Work History
Service Manager
Big O Tires
Costa Mesa, CA
05.2015 - Current
- Created employee work schedules to keep shifts properly staffed.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Created written estimates and obtained customer consent to proceed.
- Addressed customer questions and concerns regarding products and services.
- Adhered to customer service standards to foster satisfaction and retention.
- Motivated and supported employees to maintain low turnover.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Collaborated with customers to offer solutions to service needs.
- Prepared invoices for services rendered and collected payments from customers.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Developed strong relationships with customers by providing exceptional customer service.
- Promptly responded to customer inquiries via phone, email or in person.
- Assisted with scheduling appointments for service work to be performed on vehicles.
Store Manager
Quality Firestone Tire & Auto Center
Garden Grove, CA
04.1999 - 04.2015
- Recruited, trained and supervised new employees.
- Updated POS system with new products and promotional offers.
- Managed daily banking activities such as deposits and withdrawals.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Developed relationships with suppliers to negotiate better prices.
- Performed regular price checks to ensure competitive pricing.
- Planned special promotions or discounts based on market trends.
Education
High School Diploma -
Tustin High School
Tustin, CA06-1990
Skills
- I am very punctual and never late
- I have a lot of knowledge and experience with cars
- I am very trustworthy
- I have great organizational skills
- I am great with people and work well with others
Timeline
Service Manager
Big O Tires
05.2015 - Current
Store Manager
Quality Firestone Tire & Auto Center
04.1999 - 04.2015
High School Diploma -
Tustin High School
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