Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

John Marlowe Castillo

San Jose,California

Summary

Strategic Senior Human Resources Business Partner with diverse experience in human resources management, employee relations, and strategic planning. Strengths include coaching leadership teams, designing HR policies, driving organizational change, and improving employee engagement. Consistently successful in fostering positive work culture and aligning business strategies with HR programs.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Human Resources Business Partner

Goodwill of Silicon Valley
San Jose, CA
12.2021 - Current
  • Manage, oversee, and serve as head of the HR department; supervise a team of 10 HR professionals.
  • Provide strategic counsel to all levels or organization including C-Level executives on employee relations, compliance, and organizational planning.
  • Resolved 150+ complex employee relations cases annually with zero legal claims or lawsuits filed.
  • Developed policies, procedures and programs that support company objectives while also complying with legal requirements.
  • Championed cross-functional HR support across departments including Retail, Operations, Mission Services, and IT.
  • Led interactive process for ADA accommodations and background-related matters with empathy and rigor.
  • Reinforced Goodwill's legal standing through proactive risk management and communication strategies.

Human Resources Generalist

Securitas Security Services USA, Inc.
San Jose, CA
04.2019 - 10.2021
  • Supported benefits, performance, and employee relations functions in collaboration with Payroll, Legal, and Benefits teams.
  • Administered FMLA, ADA, and state-specific leave programs; ensured full compliance and empathetic case management.
  • Led needs assessments and implemented training via LMS to support workforce development.
  • Produced weekly workforce and recruitment reports for senior HR leadership using Oracle Business Intelligence.
  • Provided guidance on labor laws and regulations to ensure compliance with applicable federal, state and local rules.

HR Operations Analyst

Itron Networked Solutions
San Jose, CA
04.2017 - 07.2018
  • Conducted detailed HRIS audits and generated executive dashboards to inform strategy.
  • Led onboarding/offboarding processes to enhance employee experience and operational efficiency.
  • Managed contingent workforce operations, vendor partnerships, and workforce planning.
  • Partnered with Finance and Payroll to ensure timely, accurate report processing and compliance.

HR Specialist

International Technological University
San Jose, CA
05.2014 - 02.2016
  • Assisted in developing policies and procedures for the Human Resources Department.
  • Supported employee relations and policy implementation across departments.
  • Provided advice and counsel on employee relations issues ranging from attendance problems to harassment claims.

Education

Bachelor of Science - Business Administration - Human Resources Management

San Jose State University
San Jose, CA

Skills

  • HR Leadership & Organizational Strategy
  • Employee Relations & Conflict Resolution
  • Talent Management & Workforce Planning
  • HR Compliance & Employment Law (ADA, FMLA, HIPAA)
  • HRIS & Data Analytics (Oracle BI, ADP, LMS)
  • Training & Development
  • Cross-Functional Collaboration
  • Leave & Accommodation Management

Certification

Senior Professional in Human Resources (SPHR), HR Certification Institute

Timeline

Senior Human Resources Business Partner

Goodwill of Silicon Valley
12.2021 - Current

Human Resources Generalist

Securitas Security Services USA, Inc.
04.2019 - 10.2021

HR Operations Analyst

Itron Networked Solutions
04.2017 - 07.2018

HR Specialist

International Technological University
05.2014 - 02.2016

Bachelor of Science - Business Administration - Human Resources Management

San Jose State University

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