Summary
Overview
Work History
Education
Skills
Timeline
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John Marnien

West Chester,USA

Summary

Dynamic and innovative eCommerce and Digital Analytics professional with extensive experience in Information Technology within the retail sector. Expertise in translating complex technical concepts into clear, actionable insights that foster effective collaboration between business partners and IT teams. Recognized for leveraging Big Data to identify inconsistencies and drive data-informed strategies, resulting in impactful action plans. A proactive leader committed to root cause analysis and dedicated to enhancing business processes through analytical rigor and strategic foresight.

Overview

35
35
years of professional experience

Work History

PLATFORM ANALYTICS MANAGER

QVC
01.2016 - Current
  • Self trained domain expert in developing and capturing analytics data for web, mobile, and OTT streaming applications.
  • Leads the team responsible for the continued global standardization and implementation of Adobe Analytics through delegation and setting priorities
  • Serves as mentor for analytics and marketing team members in US, European and Japanese markets providing leadership on tools and guidelines including geographic specific implementation issues such as GDPR and VAT.
  • Collaborates with the EDM team with the injection, table structure and aggregate logic to utilize the raw data feed from Adobe Analytics. Interact with all levels of management in presenting findings and setting direction to establish strategies and proper leverage of analytics tools. Familiar with Tableau.
  • Guides Marketing team in development of offsite tag logic and integration with third party marketing tools.
  • Focus on solving attribution issues within digital data translating complex business objectives into actionable solutions
  • Query Big Data to present actionable insights to increase customer engagement and site performance.
  • Responsible for development and management of digital data including architecture/taxonomy, data access, retention and data standards enabling accurate and consistent KPI’s and metrics across the company.
  • Excellent interpersonal skills with a history of building productive partnerships across the entire global organization including with IT, Finance, Field Management, Marketing, and Merchandising.
  • Supports data scientists in developing logic for A/B testing and other endeavors

MANAGER, DIGITAL ARCHITECTURE

QVC
01.2013 - 01.2016
  • Developed the Acoustic Digital Data Feed table structure for analytics in SAS/SAS EG.
  • Designed, developed, and maintained data collection and reporting automation.
  • Developed/communicated digital analytics best practices with global markets.
  • Monitored digital data for potential issues and partnered with developers/IT to resolve occurrences, including server calls and error pages.
  • Re-implemented global digital tagging and structures to meet global data collection requirements.
  • Built strong strategic relationships with developers, IT, Marketing, eCommerce team, and other business units.
  • Saved QVC approximately $600K in server Call overage charges by solving site issues, making recommendations, and working with front-end developers.
  • Help develop global weekly/monthly and ad-hoc reporting for senior leaders and for the eCommerce and Business teams.


CUTWATER INITIATIVE - CLIENT SERVICES MANAGER

ARKIVEA (FORMERLY SUPPLY CHAIN CONSULTANTS)
01.2006 - 01.2009

SENIOR WEB MERCHANDISING SPECIALIST / WEB MERCHANDISING SPECIALIST

GAMESTOP (FORMERLY ELECTRONICS BOUTIQUE OF AMERICA, INC.)
01.1991 - 01.2006

Additional positions with GameStop included

  • Inventory Planning Analyst
  • Senior Product Distribution Analyst
  • Store Manager

Education

Bachelor of Arts - Communications

Temple University
Philadelphia, Pennsylvania

Skills

  • Adobe Analytics expertise
  • SAS Enterprise Guide
  • Proficient in Databricks SQL querying
  • Synapse querying
  • Data analysis with SQL Server
  • Proficient in MS Office suite
  • Advanced Analytics
  • Business Intelligence
  • Data quality management
  • Self motivation
  • Data governance
  • Complex Problem-solving
  • Team collaboration

Timeline

PLATFORM ANALYTICS MANAGER

QVC
01.2016 - Current

MANAGER, DIGITAL ARCHITECTURE

QVC
01.2013 - 01.2016

CUTWATER INITIATIVE - CLIENT SERVICES MANAGER

ARKIVEA (FORMERLY SUPPLY CHAIN CONSULTANTS)
01.2006 - 01.2009

SENIOR WEB MERCHANDISING SPECIALIST / WEB MERCHANDISING SPECIALIST

GAMESTOP (FORMERLY ELECTRONICS BOUTIQUE OF AMERICA, INC.)
01.1991 - 01.2006

Bachelor of Arts - Communications

Temple University
John Marnien