John Marshall
Boiling Springs,SC
Summary
Seasoned Operations Manager and talented leader with 11 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pipe Line Operations Manager
Michelin
01.2023 - Current
- Supervised a team of 66+ employees and 5 support teams. to achieve 22% improvement in productivity via effective training, performance management, and goal setting.
- Redesign workflow processes to reduce processing time to increase cycle times and increased daily output.
- Coordinated with suppliers to ensure on-time material delivery to achieve on time delivery rate for 2023.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Assist with the development of annual budgets, operational standards and strategic business goals.
- Implemented scrap-reduction measures that minimized waste and maximized production yields to capture recurring annual savings of $250k
- Introduced employee-recognition programs and career-pathing opportunities that boosted staff retention, morale and satisfaction to new bests practices.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Tire Building Manager -OPL X1
Michelin
10.2021 - 12.2022
- Senior manager with 43 reports
- Level 9 MDP certified.
- Bench mark for MMW for SPA
- Launched Four X1 zoning events
- Project leader of the plant safety predestine walk path
- Completed January 2023
- Project leader on two benchmarking machine modification on W5 and W4.
- Contributed to a 7% production increase for X1.
- Plant United Way Team
- Plant March of Dimes Team
- Managed daily operations for a smooth-running residential building, ensuring a safe and comfortable living environment.
Tire Building Manager
Michelin
07.2019 - 10.2021
- Tire Building Business Unit Leader Michelin Aircraft Tire Company
- Safety incidence and reports decreased by 48%. Business Unit received the Safety Collation Award twice for actively correcting safety issues in the BU and shifting the safety focus to positive behavior.
- TRSP increased by 5%, with an actively aggressive action plan developed with maintenance support. This led to a 4 FTE reduction.
- IPQ decreased by 12%, by developing an action plan to reduce scrap with the AV New Quality department.
- Implemented a new training process to increase polyvalence across the BU
- US11 safety committee steering plant safety progress and identifying safety hazards within the plant
- US11 United Way board member for the Stanly County
- US11 food bank committee providing food to the homeless
- Completed my Master’s degree in Organizational Leadership in 18 months with a 4.0 GPA graduating with honors.
- Manage weekly start up and shutdown planning meetings across all AV new business units
- Lead a team using the SMQDC process to deliver continuous performance improvements in the BU
Tire Building Business Unit Leader Michelin Aircraft Tire Company
Michelin Tire
07.2019 - 10.2021
- Safety incidence and reports decreased by 48%
- Business Unit received the Safety Collation Award twice for actively correcting safety issues in the BU and shifting the safety focus to positive behavior.- TRSP increased by 5%, with an actively aggressive action plan developed with maintenance support
- This led to a 4 FTE reduction.-IPQ decreased by 12%, by developing an action plan to reduce scrap with the AV New Quality department.- Implemented a new training process to increase polyvalence across the BU- US11 safety committee steering plant safety progress and identifying safety hazards within the plant- US11 United Way board member for the Stanley County- US11 food bank committee providing food to the homeless- Completed Master's degree in Organizational Leadership in 18 months with a 4.0 GPA graduating with honors.- Manage weekly start up and shutdown planning meetings across all AV new business units- Lead a team using the SMQDC process to deliver continuous performance improvements in the
Curing/Quality Inspection/Shipping Manager
Michelin Tire
07.2018 - 07.2019
- Set two benchmark months in scrap in curing along with finishing the year at .99% Scrap rate which was the lowest in the world.
- -Leak rate for inspection for 2019 at 1.03%
- -Made a 13% progress gain increasing cured tonnage, reducing FTE by 3, and reducing labor cost-Business Unit received the Safety Collation Award four months in a row in 2019-Plant safety committee
- -Plant United Way committee-Manager of Aviation New Tire OD Department for Curing, QA Inspection, and Shipping
- -Lead a team of 34 direct reports using the SMQDC process to deliver continuous performance improvements in the BU
Aviation Retread After Cure Manager
Michelin
09.2017 - 07.2018
- Business Unit was selected for the 2017 Ergonomic Award for making the largest ergonomic improvement in Michelin for the year 2017
Aviation Customer Service Representative
Michelin
01.2016 - 09.2017
- Facilitate on time and accurate shipments to and from each customer
• Proficient in both the inventory and financial system to ensure precision of each shipment
• Organize shipments to military and regional customers
• Create packing lists and bill of ladings to reflect accurate information of each shipment
• Standardize and assess accuracy of files for audits
• Manage multiple customer accounts daily - Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Tire Builder
Michelin
08.2013 - 01.2016
Petty Officer
US Navy
01.2007 - 04.2012
- Enhanced team efficiency by implementing streamlined communication processes and improving procedural documentation.
- Reduced equipment downtime through diligent maintenance, troubleshooting, and repairs on essential systems.
- Increased operational readiness by conducting thorough training exercises and performance evaluations for junior personnel.
- Spearheaded safety initiatives, resulting in a significant reduction of workplace accidents and injuries.
Education
Master of Science - Organizational Leadership
Anderson University (SC)
Anderson, SC01.2020
BBA - Business Administration And Management
Anderson University (SC)
Anderson, SC01.2016
Skills
- Organization Skills
- Procurement
- Communication
- Strategic Planning
- Production Planning
- Continuous Improvement
- Analytical Skills
- Time Management
- Workflow Optimization
- Organizational Management
- Document Control
- Customer Service
- Process Improvement
- Business Development
- Performance Monitoring
- Business Planning
- P&L Management
- Performance Reporting
- Inventory Management
- Production
- Maintenance Planning
- Performance Evaluations
- Employee Relations and Conflict Resolution
- Budget Development and Management
- Expense Reports
- Invoice Processing
- Staff Development
Certification
- FAA REPAIRMAN, Federal Aviation Administration, 4100726
- 1152 FireFighter, South Carolina Fire Academy
- Air Crew ARS Swimmer, United States Navy
Honors Awards
- Deans List Anderson University, Anderson University
- ERGONOMIC SAFETY AWARD, 01/01/18, My Business Unit was selected for 2017 Ergonomic Award for making the largest Ergonomic improvement in Michelin for the year 2017.
Timeline
Pipe Line Operations Manager
Michelin
01.2023 - Current
Tire Building Manager -OPL X1
Michelin
10.2021 - 12.2022
Tire Building Manager
Michelin
07.2019 - 10.2021
Tire Building Business Unit Leader Michelin Aircraft Tire Company
Michelin Tire
07.2019 - 10.2021
Curing/Quality Inspection/Shipping Manager
Michelin Tire
07.2018 - 07.2019
Aviation Retread After Cure Manager
Michelin
09.2017 - 07.2018
Aviation Customer Service Representative
Michelin
01.2016 - 09.2017
Tire Builder
Michelin
08.2013 - 01.2016
Petty Officer
US Navy
01.2007 - 04.2012
Master of Science - Organizational Leadership
Anderson University (SC)
BBA - Business Administration And Management
Anderson University (SC)